Tech was professional. Every detail of the service was explained in advance and every detail was completed to my satisfaction. The evaporation coil that was leaking had been installed only 7 months and was still under warranty both for the part and the labor. When I contacted the company the day after service, they said that the part had been ordered and it would be a couple of days before delivery. I called back each day and was told that it was ordered from out-of state and it would be a week for delivery. The part arrived and was professionally installed but my labor warranty expires next month and I was told that if the new coil goes bad, the cost of labor will be mine. So, even if this lasts only another 7months, I will have the cost of labor to replacement. They should at least offer a one year labor warranty on the new part.

Protocool did an incredible job with my AC maintenance. I can breathe so much better now. It is obvious that the other company I had been using was NOT cleaning the drip pan properly. And I ended up paying the price by experiencing nasty allergy issues. SO glad I called Protocool! I signed up for the service package and get system maintenance twice a year. Dan was professional and friendly and paid close attention to the details. Great job!

great service.

I highly recommend Protocool. Above all things, they’re honest and dependable. I call them whenever I have an issue and they address it it a timely manner. You’ll agree if you give them an opportunity!

The best of any a/c company I dealt with in 40 years.

The best! I was very satisfied with service!

The technician was attentive to all regards of the unit and gave advice on proper settings for more efficient operation.

Technician was attentive to every regards of the unit and offered recommendations for a more efficient operation.

My A/C stopped working and we’re having record heat. All it took was a quick call and a technician diagnosed and fixed the problem on the same day.

Great Service

Semi annual maintenance today They were on time and efficient. Happily, my system is working well. Made recommendations for even better performance.

Always on time, technicians are very clear of there any issues and keep areas clean I have used Protocool for 20 years and would not change

Been using them for four years now and they are always on time, do a good job, and get everything fixed and working well, we are also on their semi annual preventive maintenance plan which works very well and keeps our units in top shape.

Your service and service people are amazing. I recommend you to everyone!

Best decision ever

Job well down

Excellent

Dan is a great employee. Friendly, courteous, and lets you know what he is doing while in your house. A very nice man.

Great

Professional and great communicators

John was very thorough in the inspection and providing the service.

Dan was great. I have a referral for you as well

Always professional, on time & high quality service!!!

The technician arrived timely. Did all the work needed. Thanks

Great company! Justin, the technician is very knowledgeable and professional. Answering inquiries patiently. Job well done.

Excellent service

Great job by Ricky

Dan, Protocool Tech. Is very diligent - hard working. He installed the new part that was needed and did the Spring check. He found a leak in the Freon line - was badly rusted out- and notified Chris & Laurie who are trying to find a replacement part as the unit is Old and really needs to be replaced. Protocool is trying their best to get the garage unit in shape so i wont have to replace it as funds are dissapating.

Great service

pleased with maintenance checkup and year contract.

Technicians are so professional and thorough.

Thanks Chris and Dan for keeping this beast of an AC running @ The Davie Smashit House

The serviceman is very professional and knowledgeable. I would highly recommend the company.

Thanks Chris, and your Servicemen for a fast and excellent repair on my Lennox AC!!! Your AC company is always reliable and able to maintain my unit to last many years. WOW, everyone is polite, professional, with excellent estimates and maintenance!!!