Preparing a list of awesome comments from our customers!
300 Etten Drive
Monroe, Georgia 30655
United States
Service 1st Pros Heating and Air
300 Etten Drive
Monroe, Georgia 30655
United States
Second time using Service 1st Pros and was fortunate to have the same tech come out for a new visit. Isaiah was very professional and knowledgeable of the work being done. He was very detailed in his inspection and explained the how, what, when, and why in relation to HVAC servicing and maintenance. I'm looking forward to building a relationship with this company because of my initial experience. I would definitely recommend their service.
Marcus came out did a evaluation of what might be wrong ..was very Knowledgeable. Made me feel good about having him look at everything. He checked everything before he just jumped and there you...no he took his time .couldnt ask for a better tech.i am very satisfied. With the work he done.
Eric was great. He was able to quickly diagnose and fix the problem, demonstrating a deep understanding of HVAC systems. The work was completed to a high standard, and I am very satisfied with the results. I highly recommend this company, and ask for Eric!
Customer Service here is amazing. God first company. Helped me get my AC back up and running. Thanks to Chad who scheduled my appointment. And Zack who got me back up and running and was very professional when he showed up. Core values are definitely a plus for this company. Thanks again
Homer and John were professional and efficient and explained the repair and provided suggestion on actions I could take as a homeowner to keep my air conditioning unit from pulling in debris. They are a good team and represented Service 1st Pros well.
Great Company. Awesome service. Customer focused. Dedicated Christian based company where God comes First
Byron did a fantastic job getting our new (to us) house ready for us to move into! Great work and service, would highly recommend!!
Very polite. Quick and conscientious. He did a great job of explaining everything that he inspected and handled.
Explained everything so I could understand what should be done, and what was done. Nice and polite.
I had an excellent experience with Service First Pros and can’t recommend them highly enough! From the beginning, they were incredibly accommodating with my schedule, which made the entire process so much smoother. Their communication was top-notch—clear, timely, and always courteous. Everyone I interacted with was professional and genuinely kind, which made a big difference. A special shout-out to Homer and John, the technicians who came out. They were not only extremely knowledgeable and efficient, but also took the time to explain everything and make sure I was comfortable with the work being done. Their friendly attitude and attention to detail really stood out. Service First Pros truly live up to their name—putting service first in every way. I wouldn’t hesitate to call on them again!
Isaiah was very informative and helpful. He showed me the pictures of the inside and outside units. The before and after he cleaned them. If I had any questions he was very helpful in answered all of them. He is a very knowledgeable and nice person.
Very professional and efficient. Byron came out to my house for our seasonal maintenance and found things that need to be addressed right away. I'm glad to have someone find these items instead of doing the bare minimum for a maintenance call. I work as a Realtor and I only refer my clients to companies I can trust and have performed work for me personally. I will continue to refer my clients to these guys!
Very attentive to our need & professional in both appearance & communication. Respectful of our property. (Wore shoe protection)
I cant say enough good things about this company...they are always ready & willing to go the extra mile to take care of their customers....A/C had a glitch & we had 3 Grandbabies in the house...they were able to get someone out that day, get us temporarily up & going until they could get the part...the next day...and all at a fair price...thanks Josh & the whole team!!
Our AC went out last Thursday. I sent a message and Josh called me right back. Auston came out Friday to take a look and because this system was 20+ years old, it was time to replace and we also needed duct work done. Auston was here all afternoon drawing up the plan for the ductwork and getting his list of materials together. Today is Monday and Nick Mills and his team were here ahead of schedule by 8:30am. They just finished up a little while ago. They were punctual, polite, professional, friendly and meticulous in their work and clean up. We will highly recommend to anyone needing their services. Exceptional team.
They are the only company that knows how to make my units run at the temperature I want. 52 degrees!!!
I won't use any other service for my business. Josh Coleman is extremely professional and resolved my issue immediately. I can't recommend this company enough.
Ken and Paul went out of their way to help me get my a.c. working again for my terminally ill son. They went above and beyond and I am greatly appreciative of this company coming so fast for my boy. Paul was very well mannered and nice.
Saved the weekend for our family! After our home warranty company told us we would have to wait until Monday to have our air conditioner checked Ken called me immediately after reaching out to Home advisor. He spent at least 30 minutes with me on the phone trying to trouble shoot. He had Paul out the next morning and we have air flowing again. The warranty company put the wrong part on the unit and friend the motor. Thank you so much for your help, awesome customer service, and fantastic serviceman. We will be calling for all future needs.
Paul was on time and told me the a/c unit did not need freon, but instead, took a photo of a wire problem. He made the repair and in time I'll see if it works! Nice guy.
Paul was very professional and patient. He answered all my questions and fixed the problem quickly, he also helped me with another issue that saved my house from possible fire. Will use them for upgrading my unit. Would recommend this company and Paul in particular for any air conditioning needs.
Service First Pros exceeded all expectations. They were very professional, timely, efficient, and courteous. Dylan did a fantastic job diagnosing the issue and planning for multiple solutions. Thank you!
Brian was very knowledgeable and had what he needed to fix the problem which turned out to be the blower motor. He was efficient and professional at all times. I will definitely use Service Firs t Pros again.
Service was prompt and thorough. World class even! Received two follow ups to ensure my satisfaction. Glad to recommend a first class customer oriented company.