New England Stairlifts - Boston Walk-In Bath
8 HOLLIS ST, Suite B
Groton, Massachusetts 01450
United States
Preparing a list of awesome comments from our customers!
8 HOLLIS ST, Suite B
Groton, Massachusetts 01450
United States
New England Stairlifts - Boston Walk-In Bath
8 HOLLIS ST, Suite B
Groton, Massachusetts 01450
United States
Staff was easy to work With and connect with when needed. They were very patient with our process. Price was on point and the ability to take it out when needed was perfect! Thank you for your quick response, ease of installation and great customer service
The owner, Bob Presti, is why I chose New England Stairlifts and the office staff was equally personable and accommodating. Their installer was prompt and efficient and he did a fabulous job as well. The entire team at New England Stairlifts was wonderful. I do not know what I would do without my new stairlift. Thank you Team NES!
Of the four stairlifts we installed overall, two were from NE Stairlifts and two from another company. It didn't take us long to see the differences for why NE Stairlifts are the better choice. NE Stairlifts start up/down immediately, don't incessantly beep, and have optional rails that, at the bottom, automatically lift up to provide a clear path. Installation was fast and clean. The only oversight was to provide clearance for the closet door but not the adjoining door to the outside. The addition of grab bars has helped me to transfer to my walker, and NE Stairlifts was even willing to install grab bars for our other brand of stairlifts! They designed a custom carpentry solution for our garage that avoided the need for a curved stairlift, and thus saved us a lot of money. I highly recommend NE Stairlifts!
The installer showed up on time, told me what to expect and made sure I knew how to operate the chair lift once installed. The installation was completed a tad bit earlier than stated and any mess was cleaned up prior to the installer leaving. A great experience from speaking with Bob all the way through installation. I would highly recommend using New England Chair Lift.
The installation was wonderful. Installer was a great guy. Immense gratitude for the quickness in which lift was installed. It was a delightful experience.
Great experience all around working with New England Stairlifts! Very responsive and reliable. Easy to do business with. Would definitely recommend them!
Very good experience start to finish. This company made the process simple and was very family oriented. They took the time to make sure client needs were met properly met via in home visits prior to production. It did take a bit longer than expected for the manufacturer’s production, however, this is often reality in custom ordered products, of which my application called for. I received immediate response from New England Stairlifts every time I checked on production status. Even the installation crew took the time to make sure we were comfortable operating the new product. Overall, this company delivers a first class experience, which is needed by families of elderly.
From the moment I started speaking wit NE stairlifts I was met with don't worry we have you covered attitude. This continued all the way through to installation.
Installation was great! They bent over backwards to get the lift installed in a hurry so my wife can get downstairs and make it to her Dr appointments. Thanks so much for the great service.
SERVICE WAS REAL GREAT. THE INSTALLER WAS VERY GOOD AT WHAT HE WAS DOING AND HE HAD A GREAT PERSONALITY . THE WORK WAS VERY PROFESSIONALY DONE.
Installation went smoothly and Jared was great teaching me how to use the lifts. I highly recommend this company!
I called to request a quote for a stairlift and talked to Bob who is the father of the Family-owned business. Once I talked with him, as he listened to what my needs were, he instantly put me at ease with his easy to talk to personality and knowledge of the stairlifts. He did great job on the sale, and I felt like I was part of his family by the time we were done. The team that came in and installed it were very friendly, courteous and knowledgeable. They did a great installation job and answered all my questions. They also were in and out in less than 2 hours and made sure everything was cleaned up before they left. You could tell by the service and customer experience this is a well-run business. It's what you would expect from a well-run family operation. Your part of the family by the time they are done. I would recommend them to anyone. Be sure to call them first as it will be the only call you will need to make. They make the whole process enjoyable.
My first contact with NE Stairlifts was with Bob. He explained the process in detail, including cost, warranty, and installation. He answered any questions I had. I have to say, in this day and age when you call a company usually you have to navigate the recorded phone system and then wait for a real person to answer and sometimes you have to leave a message. Not NE Stairlifts...It was so refreshing and appreciated that Bob answered the phone himself! Mike installed the stairlift and was great. He made sure I understood how it worked and made sure I was comfortable using the lift. I couldn’t have asked for a better experience all around. You can tell that customer satisfaction is most important. Thank you Bob, Mike and NE Stairlifts.
New England chairlift and it's service providers proved to be the best choice for customer service and installation process. Each time I reached out to ask a question they provided an immediate professional response. Upon installation, the service professionals were prompt, professional, knowledgeable, and compassionate. I highly recommend their services for anyone seeking to add a chairlift for their home. Satisfied customer.
I am very happy with the installation. Everyone was very professional and answered all my questions.
The stairlift is working really well for me. I use it twice a day. The installation process was very smooth. Highly recommend!
I am very happy with the product. It has improved my day to day. I have shown my neighbors and friends. Thank you!
I am a month into using these two wonderful stairlifts and they have made such an incredible difference in my life, all positive and joyous! Even by the end of the first week of use, I noticed that my knees were less painful when walking, my balance was improving. and my legs started to feel stronger. Now, I’m back to taking much longer walks with my dog again and have even begun to start actively working with her in the field with the training that we both love. I have resumed all my other various activities that I need to do as well and I feel so good! Now that I ride up and down my stairs, rather than struggle to walk, I am no longer damaging my knees, but rebuilding my former strength and balance. I cannot say enough good things about the team at New England Stairlifts who have worked with me every step of the way from introduction to installation – you are still just a phone call away to answer questions and offer guidance when needed and quick to respond! New England Stairlifts have allowed me to stay in the home that I love and to live the life I want to –for this I am deeply grateful! B
New England Stairlifts - installation perfect! My husband and I needed a stairlift to reach our basement. My husband has been unable to go down for over a year. I notified you folks that we were looking and you gave us two names to suit our needs. We picked Handicare and the rep for them called me back right after my e-mail. The company is New England Stairlifts. Bob spent a great deal of time with me describing every little detail and then forwarding all the info in print. Very impressive. We had another stairlift installed to the second floor years ago so we knew a little about them. We would not go back to that company as the customer service is just awful. We signed their contract with New England Stairlifts and it was installed the next week. Both Mike and Dave who installed it were very professional and worked as a well oiled team. Also left the place clean and Mike went over everything before they left. It took just under three hours to install. The total cost was $4,200 and every cent worth it. Their number is 781-229-0072." Review left on Consumer Affairs Website 9/4/2021
Thank you so much to Bob Presti and Mike Eagleston and New England Stairlifts who were so helpful in explaining temporary rental of a stairlift, and made it so easy to do it. Price included rental of the stairlift itself, installation and removal. No hidden or extra fees. Service was fast. I signed a contract on a Saturday afternoon and the Stair Lift was installed Wednesday. My situation was unexpected and I needed a stair lift as soon possible. Other companies were quoting 3 weeks out for installation which would not work. Very happy with New England Stairlift sales, service and support.
Dave Wentworth professionally installed a chairlift to assist my mobility challenged husband. It was a tight fit, but we can now safely transfer from a wheelchair to the stairlift which was skillfully installed. That provides peace of mind for me and my husband.
A huge thank you to New England Stairlifts and to Mike Eagleston for installing stairlifts in the garage and the house for my mother. Very friendly and professional service! The explanation of how to properly use the stairlifts was easy to understand. Especially like that there are Parental Key Locks so that my three boys don’t try riding when they shouldn’t! Additionally we were surprised at how much space there still is on the stairs!
I would highly recommend New England Stairlifts! When I called them Bob told me everything you could about the operation, installation and warranty. Mike installed it and kept me informed along the way. He knew I was making phone calls so he let me know when he would start using the drill. He was also a very nice person. A+ all around!
