Very responsive, a good mix of old school communication (phone calls) and technology for easily completing the process (online signing of contracts and making payments), explained options in detail, made thoughtful recommendations, expedited the installation, showed up when they said they would, delivery and set up went great, provided education on use of the product.

Really good experience. Quick response and a wonderful product. Thank you My Mike for helping me enjoy my house again.

Pleasant and efficient.

Adam did the install and removal. He was super polite and did a great job. He also explained very well how to operate the chair, and troubleshooting.

My tech that installed the lift was Adam. He was not an option to select. He was very nice though.

Very professional. Explained everything and we had the stairllift installed within a week. Just what we needed.

After two falls down stairs into garage I wasnt able to go near them by myself. Having the wonderful stair lift on the stairs I am able to come and go with no problem. Thank you so much!!

Mike and Adam were extremely professional and explained everything in detail to my elderly mother so she was comfortable using the lift. Everyone has answered the phone every time I call with a question. When something went wrong, Mike and Adam came back the next day and fixed it. I am very happy with the service and would refer New England Stairlifts without hesitation.

Great

The New England Stairlift company was amazing to do business with. I was like a fish out of water with my initial call and Bob and his team were so knowledgeable and pleasant. I would highly recommend them to anyone!

Good experience, everyone was friendly, courteous and prompt. From my initial questions to installation.

We are very pleased with our total experience with this company. Always answering my calls, prompt expert installation & instructions for my 91 yr old mother. Highly recommend this company!

Not one to normally take the time to write an online review but Liz, Mark and Mike at New England Stairlift have literally made it possible for our recently widowed father to stay in his home as he wishes. Stairs had become a virtual impossibility by this past spring. Liz was fantastic. She responded to my questions immediately and was able to outfit my father's home with a temporary stairlift in a very short period of time . But wait - there is more: Mike arrived on time to do the install. His communication is outstanding, particularly with elders. He is warm, genuine (and genuinely funny too). He explained the use of the stairlift very clearly to my 85 year old father. Two months later, he returned with a custom-built stairlift. Same thing: punctual, personable and wholly professional. Although I am skeptical of 5-star reviews, please do not be skeptical of this one. This family-owned business provided superb customer service.

Mike and Adam great guys friendly and professional.

Well Mike and Adam were professional and a pleasure to have into my daughters house. They explain everything they were doing and the operation of the stair lift. Mike kept my daughter laughing and smiling which is a pleasure to see always. Will recommend New England Stair lift to anyone who may need a lift. Thank you for your service. Arthur McClaren

We would highly recommend New England Stairlifts. From our initial meeting with Mark through the installation by Mike and Alan, our experience was totally positive. Our custom curved lift is very quiet and has improved our life.

Mike was extraordinarily responsive, and professional. He installed a stair lift in just 1.5 days after we first called. And he came out on Father's day to do the install. Amazing response. Great job doing the install, and providing instructions on it's use. We couldn't believe it was done so quickly. Thanks to him my wife can now safely get upstairs.

Our stairlift was installed by Mike on May 18th. Our experience with NE Stairlifts has been nothing but absolute satisfaction. I first spoke to the owner Mr. Presti who was very informative and answered all the questions I had without hesitation. Next step was meeting Liz who came to the house to measure the stair area. She was extremely friendly and knowledgable. Mike, our installer, was outstanding. Had a tricky situation which he was able to solve in no time. Before he left he made certain that we understood how to operate the chair and we took some practice runs as well. All in all the entire process was very friendly and professional. We have been very happy with our stairlift and highly recommend NE Stairlift if you are thinking of installing one. Gael & Al B.

Thank you for taking alot of stress off my shoulders and getting it the install done so when I got home from surgery I would ve able to get up stairs. You are the best

Mike installed my new stairlift promptly and efficiently. He has also serviced a stairlift at our vacation house and we were very satisfied with his work.

Great service very informative mike is a awesome individual and his wife is lucky to have him .

I was most happy with the two men that I dealt with. One was the owner and one was his son-in-law. I am happy with their service and friendly demeanor!

NA

Mark is the best: friendly, efficient, informative and prompt with his service.

Liz and Mike were both a delight to do business with. When my mom finally tested the chair out and cried with happiness, we knew it was perfect and exactly what she needed. Thanks again for everything.

I called New England Stairlifts to see if they could help me stop the beeping on my sister's stair lift. I noticed they worked with her brand of chair and thought it might be a quick fix. It wasn't! My sister didn't purchase the chair from this company because she had to use the one required by her insurance. Yet, the representative, Mark, walked me through many possibilities in trying to stop the beeping. Not only did he offer suggestions but he didn't give up when the beeping continued. I can't thank New England Stairlifts and Mark enough. This company is the Gold Star of service...especially to a non customer. My sister has been unhappy with her current chairlift and wanted another. I will definitely recommend this company when she returns home. Thank you so much for a very pleasant experience

Mike was very friendly and outgoing, inserviced my husband and I on the use of the stairlift.

Great job. Nice, clean, professional.

Dave was very professional. Our job was a little different than anticipated but Dave did an exceptional work around!

New England Stairlifts - installation perfect! My husband and I needed a stairlift to reach our basement. My husband has been unable to go down for over a year. I notified you folks that we were looking and you gave us two names to suit our needs. We picked Handicare and the rep for them called me back right after my e-mail. The company is New England Stairlifts. Bob spent a great deal of time with me describing every little detail and then forwarding all the info in print. Very impressive. We had another stairlift installed to the second floor years ago so we knew a little about them. We would not go back to that company as the customer service is just awful. We signed their contract with New England Stairlifts and it was installed the next week. Both Mike and Dave who installed it were very professional and worked as a well oiled team. Also left the place clean and Mike went over everything before they left. It took just under three hours to install. The total cost was $4,200 and every cent worth it. Their number is 781-229-0072." Review left on Consumer Affairs Website 9/4/2021

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Mike was excellent! Very helpful, kind and thorough. Highly recommend New England Stairlifts! Thank you.

great service. installation crew was incredible. thank you thank you

Thank you so much to Bob Presti and Mike Eagleston and New England Stairlifts who were so helpful in explaining temporary rental of a stairlift, and made it so easy to do it. Price included rental of the stairlift itself, installation and removal. No hidden or extra fees. Service was fast. I signed a contract on a Saturday afternoon and the Stair Lift was installed Wednesday. My situation was unexpected and I needed a stair lift as soon possible. Other companies were quoting 3 weeks out for installation which would not work. Very happy with New England Stairlift sales, service and support.

Very happy with N.E. Stairlifts. Quick setup of equipment and quality product. Most of all, peace of mind for my mom's safety in her home. Pleasure doing business with everyone!

The company was excellent. I picked the right business to purchase the stairlift from. You could not get better service and the installers were great!

This couldn't have been better a better experience. A great company, every step of the way from beginning to end... EXCEPTIONAL!

Very nice and right on time. It was truly a pleasure and I would definitely recommend NE Stairlifts to whoever's interested in getting a stairlift!

Bob was fantastic in following up on my inquiry and handled the sale without pressure or gimmicks. Mike was outstanding with the installation. I have nothing but good things to say about this company and would highly recommend them!

Needed a stairlift on short notice. They arrived on time and completed the job quickly and were very clean. Great customer service and fast turn around.

Dave Wentworth professionally installed a chairlift to assist my mobility challenged husband. It was a tight fit, but we can now safely transfer from a wheelchair to the stairlift which was skillfully installed. That provides peace of mind for me and my husband.

A huge thank you to New England Stairlifts and to Mike Eagleston for installing stairlifts in the garage and the house for my mother. Very friendly and professional service! The explanation of how to properly use the stairlifts was easy to understand. Especially like that there are Parental Key Locks so that my three boys dont try riding when they shouldnt! Additionally we were surprised at how much space there still is on the stairs!

A huge thank you to New England Stairlifts and to Mike Eagleston for installing stairlifts in the garage and the house for my mother. Very friendly and professional service! The explanation of how to properly use the stairlifts was easy to understand. Especially like that there are Parental Key Locks so that my three boys dont try riding when they shouldnt! Additionally we were surprised at how much space there still is on the stairs!

This allowed me to save money by not needing to buy a new washer or dryer and move it upstairs. With all the work required to move the washer an dryer, getting a stairlift was a move more affordable solution and gave me my house back!

Mike came out & did a great job!

I would highly recommend New England Stairlifts! When I called them Bob told me everything you could about the operation, installation and warranty. Mike installed it and kept me informed along the way. He knew I was making phone calls so he let me know when he would start using the drill. He was also a very nice person. A+ all around!