Our technician Alex was very courteous and helpful. He explained what the issue was and made some suggestions to avoid future problems. He recommended a service to preserve our furnace, which we opted to do.

They arrived promptly. Explained everything they needed to do, offered additional services. Am following up with some. My technician, Anel B. was not listed in your dropdown. Would recommend

Kevin Turner was here and did an efficient and thorough job tuning up the AC. He also noted that we needed furnace filters and supplied them. He also set the humidifier so it is ready for winter. He went above and beyond just a tune up!

They do the best service ever! Knowledgeable and courteous is their norm!

My repair was diagnosed quickly and properly by Gordon. I'm so glad he came out to help keep my family safe!

Mason is always on time and professional. I appreciate that he takes the time to give me an explanation on the status of the furnace and the services performed.Very personable young man.

Fonta did our routine maintenance. Very thorough. Discovered a very small gas leak. Spent extra time installing two new smart thermostats. Good man!!!

Very professional, respectful of my home, knowledgeable and personable!

Very friendly. The associates that came to my home were helpful.

Brad is a salesperson. He was friendly, clear, knowledgeable, and thorough in explaining our options and helping us to determine the best fit for our house.

Tengthee was professional. He gave us a clear explanation of the issue, showed us all of our options and arrived quickly, which was important since our furnace was out. Awesome work! #UNKNOWN# #UNKNOWN#

We were very pleased with the service

Fast, professional, explained options and answered questions as needed.

Professional.

Professional and pleasant

Awesome job to both workers. Very nice and fast. Everything was cleaned up. Thanks one hour.

Mason was great. Talked me through the system, why the tests, other ways to keep my furnace running well and recommendations for ductwork maintenance. Fixed the problem with the humidifier and showed me how to fix it if it happens again

Very Happy

Very knowledgeable! Efficient. Would highly recommend.

Top -Notch job. Efficient. Knows what is involved in the project.

Thank you

Good

Amazing service super friendly, answered all my questions and showed me everything so I understood.

Felipe is awesome! He is honest and was able to diagnose the drain problem we had. Asked him to leave a few business cards so I can refer him in the future when people are looking for help! Thanks, Felipe!

Guys did a great job

Excellent

Jason is the best!

Chad was very personable and also looked in his truck to find a connection to my humidifier that the hose connection actually broke off due to the age of the connection, and found the most reasonably price to reconnect it to my humidifier. A + service all around!

I was informed by Cole my installer that the follow-up visit would fix my issue. He said that when they come out they will have everything needed to complete the thermostat install. Not the case during this visit. I look forward to this project being completed.

Great Service! Helpful! On Time!

Prompt, professional, courteous, and clean. Thank you

We Greatly appreciate your technician Filipe Gonzalez he was very pleasant, kind explaining what he observed about our situation. We Highly recommend Filipe, he is a True Asset to Northern One Hour and Ben Franklin. Thank You!

Worked with this company several times - all good experiences. Highly recommended.

We started working with OneHour when our AC went out a few years ago. Centerpoint was weeks out. We called OnHour and they came within 2 days; fixed the AC and we signed up for their maintenance plan. Fast forward to spring 2023 and we found out our furnace had an issue/recall. We could wait or replace so we decided to replace. We also had an older water heater and decided to do it all together. Every technician was professional and punctual. Angie in the office rocks. She knows her stuff and is responsive and helpful. We had some adjustment issue with the furnace and water heater and they promised to make it right. The final fix came yesterday and we are so appreciative of the service and the accountability to customers. We highly recommend this company and the awesome staff!

I had 2 different repairs that was needed. Northern Ben Franklin(Lukas and Michael) tech team did a great job. Highly recommend them.

excellent service and very professional!

Brandan, Brad,Gab, and their helpers were fantastic, patient, in helping this 80-year-old homeowner understand and believe my furnace, air conditioner, and water softener, were done. They helped get me discounts and rebates. Instillation was clean, on tine, abd considerable.

I was very satisfied with the knowledge and workmanship of the gentleman from Northern's One Hour Heating and Air Conditioning. I'm comfortable that my furnace is in excellent working order. Thank you.

They were respectful. They were very tidy. They were timely. Great experience!