Kaze is our hero! Each year we have a plumbing inspection with preferred services and for the past two years, techs have come out and we've pointed out our leaking bathroom and laundry room faucets. Each one said they would research the fixture and get back to us with a possible fix - they never did. This year our plumbing tech said he didn't know but there was a "fixture guru" named Kaze that he would have follow up with us. Kaze called that same day and we set up an appt. He figured out what the problem was and explained what had caused the leaking fixtures. He determined he could replace the cartridge in the fixture but needed to research and find one since our fixtures are too old and no replacements were available. Later that day, he called and said he found a compatible cartridge and the parts were ordered. He came back less than a week later, installed the new cartridges and no more leaks woo hoo! Kaze was super nice and professional. We highly recommend him!
Broc was very communicative and clear on what he was going to do, and then what he did. He was very clean and respectful of our home, as well.
Installers were prompt, worked efficiently and professionally, and cleaned up thoroughly. The water heater replacement was a smooth and painless experience.
Tony has been here almost every day for the last week. He has a great attitude. He just kept trying to get everything working. He was very patient and worked diligently until we think everything is finally working. One of our neighbors thought he lived here!!!! Thank you for sending him.
During repairs, Mike and Rick saw additional problems and executed them in a timely and professional manner. Well done.
I purchased WH at Home Depot that is how I connected with Preferred. Spoke with at least 3 people and they explained how it works. They really kept me informed on timing. I appreciated that.
Ive used Preferred on several occasions for my home and business both for AC service and plumbing. Each time I have been scheduled right away. I get a call ahead and a text with the techs name and photo which really is a great feature! The tech is always on time as well. The tech explains everything to me in detail as to whats needed and I couldnt be happier with their service. Customer service is rare these days so its nice to hire a company who still values it.
Broc did a great job servicing my A/C unit. In particular, he had very clear explanations for the work he did. Thanks!
My technician was not only thorough and explained what he was doing through out the process but was thoughtful and pleasant. Happy with the service. Would recommend.
Kaze went above and beyond to solve a plumbing problem involving German made equipment. Very professional.
Taven is an excellent HVAC engineer. He checked the heating system as part of my semi-annual maintenance contract. I recommend him and his excellent service.
TJ, Preferred AC Technician, was friendly, courteous, respectful and best of all very knowledgeable. What I loved about the company (Preferred) is that they send a picture and information about the technician assigned to your job. This is an awesome safety feature!
They do a really great job, always on time, very professional and Miguel fixed a plumbing problem that I had and did it very well. I recommend this great company.
Fast response, professional and friendly service. I have already referred them to a family member and they were also very pleased.
I have severe arthritis. I thought the whole time it was a lot of work that needed to be done to get my fireplace to work. Luis was very professional and very knowledgeable with the gas line. I paid under 200.00 to get my fireplace going. I also made it a glass fireplace. Thank you