Thank you Home Depot, Preferred Air and a big thank you to Mike for outstanding, above and beyond, unexpected service. My water heater broke and I went online and ordered a new water heater with installation from Home Depot. The installation is done through Preferred Air. I spoke with Ronda who very professionally explained the entire service and scheduled the installation the same day. Mike arrived , removed the broken water heater and installed the new one. It looked wonderful. Unfortunately, the mechanism that controls the gas release to the water heater was defective. After spending hours in the heat of my garage with temperatures around 107 Mike removed the brand new defective water heater, went to Home Depot, received a duplicate and reinstalled the second, completely functional new water heater. Happy to have hot water again. Thank you Mike for your (double) hard work! Very appreciative in Rancho Mirage! It's so refreshing to see someone that actually cares about helping people
Brock is the best! He is so professional and informative. He explains everything so I could understand, we really appreciate having him take care of our air conditioners. Thanks for sending Brock!
Very responsive. They send the same technicians on repeat visits so you build a rapport. Great company.
Broc is awesome! As always, he's prompt, courteous , tells you what the issues are and offers solutions. Great customer service from Broc and Preferred Services. Enjoyed talking and working with Rhonda too to get our a/c problem solved. She was very helpful, courteous and cheerful.
Thank you for sending such a great and knowledgeable technician. He was vary respectful and a decent human being Thank you very much
My wife spoke with our tech. She said he was very nice, was thorough and explained everything in detail. Will call back for sure next time we need service
Broc was so great and very thorough in explaining everything! He was also very professional! Than you so much, Suzanne & Ed
Professional, knowledgeable, excellent service completed in a timely manner, Cleaned up work site and left premises sparkling clean....thank you Margareta Jamner
Miguel was both professional and friendly. Answered my questions and showed me how to unclog bathroom drain. Thank you!
Love that Rick and his team are always willing to go the extra mile for the needs of my business and for our family. Love recommending Preferred to those in our Valley.
During repairs, Mike and Rick saw additional problems and executed them in a timely and professional manner. Well done.
I purchased WH at Home Depot that is how I connected with Preferred. Spoke with at least 3 people and they explained how it works. They really kept me informed on timing. I appreciated that.
Ive used Preferred on several occasions for my home and business both for AC service and plumbing. Each time I have been scheduled right away. I get a call ahead and a text with the techs name and photo which really is a great feature! The tech is always on time as well. The tech explains everything to me in detail as to whats needed and I couldnt be happier with their service. Customer service is rare these days so its nice to hire a company who still values it.
Broc did a great job servicing my A/C unit. In particular, he had very clear explanations for the work he did. Thanks!
My technician was not only thorough and explained what he was doing through out the process but was thoughtful and pleasant. Happy with the service. Would recommend.
Kaze went above and beyond to solve a plumbing problem involving German made equipment. Very professional.
Taven is an excellent HVAC engineer. He checked the heating system as part of my semi-annual maintenance contract. I recommend him and his excellent service.
TJ, Preferred AC Technician, was friendly, courteous, respectful and best of all very knowledgeable. What I loved about the company (Preferred) is that they send a picture and information about the technician assigned to your job. This is an awesome safety feature!
They do a really great job, always on time, very professional and Miguel fixed a plumbing problem that I had and did it very well. I recommend this great company.
Fast response, professional and friendly service. I have already referred them to a family member and they were also very pleased.
I have severe arthritis. I thought the whole time it was a lot of work that needed to be done to get my fireplace to work. Luis was very professional and very knowledgeable with the gas line. I paid under 200.00 to get my fireplace going. I also made it a glass fireplace. Thank you