I would be happy to have Johnny come back going forward. He was extremely friendly. He was open and honest about our system and was willing to answer any questions that we had.
Staff are well trained, give helpful information, explain everything well. I feel like I'm getting a fair deal.
Very quick response in bad weather. Fixed the problem in 10 minutes and scheduled a follow up for another appointment to permanently fix the problem. Very professional and kind. Thank you!
On time. Clearly explained what he found and helped establish a solution with details on next steps.
I have a humidity problem. These guys are the first ones who were able to articulate what they understand about humidity as it relates to residential HVAC. Cody (sales) came by on time, examined the situation in an orderly manner, and talked to me for a while about possible issues and a range of available solutions. If I had any complaint (which I don't) it would be that Cody had his ducks in a row to such an extent that it is almost suspicious. (-: A day or two later, Lee came by to inspect the system and make an adjustment that we hope will help. I spend a lot of time around people who solve complicated technical problems, and Lee's methodology was readily recognizable to me. His depth of knowledge was impressive, as was the manner in which he answered my questions while I followed him around the place. Knowing things is great, but being able to explain them is even better. Based upon experience to date, A+.
A number of years ago we selected Raleigh Heating and Air to upgrade our builder installed (inadequate, underpowered) HVAC system. They did a superb job for a reasonable price, including revising ducting and venting that had been inadequate. We have purchased their service agreement since then to perform preventive maintenance on our systems twice a year; we have not had any problems or had to pay for any additional service. The communication with the office has been good and the service reps have all been on time, prepared for the job, and efficient, and have explained the work completed at the end of the call. We have been extremely pleased and intend to continue working with this business!
Mark replaced a toilet and cut off valve. He was professional and personable. He offered options and explained pros and cons of each. Mark is very knowledgeable and provides high quality work and skills. Thanks for your help.
Always on time and pleasant. Provides honest assessment and explains the issue clearly. And most important, they have enough technicians so that someone is actually available!
Quick response time, knowledgeable about the system and diagnostic testing. Had parts in the van and was able to resolve the problem quickly and prices were fair.
They came out the same day I called to check out a small problem we were having with the new unit. Just needed an adjustment & it is great. They are a really great company to work with.
Huge shoutout to Mr Robert he awesome arrived in a timely manner, listen to what was going on diagnosiss the problem which wasnt easy at first got my issue resolved as we are new first time home owners and know nothing about hvac he explained the issue highly recommend and will be asking for Robert to service our house when its time :)
Received services within the same day contacted. Technicians arrived and introduced himself promptly as scheduled. Properly masked and wore shoe covering upon entering residence. They promptly provided maintenance and gave me their recommendations. I plan to use them again for my HVAC services.
Mark was great! Professional, friendly & knowledgeable. We appreciate his recommendations & the quick response today. Thank you all!
they are right on the job. They are punctual, curteous and informative. My technician of choice is Mark Fahorn. He is the best one.Too many good things about him to mention, just awesome.
Morning appt was canceled. Thank you for stepping in to get my first time service rescheduled in the same day.
Thank you so much for the fine job done by Zachary Clark today - Personable and knowledgeable - can't beat it!
They are on time and do quality work. Every technician that has serviced my systems was knowledgeable and explained any issue.
Zachary Clarke is the ultimate professional. He was Knowledgeable, friendly, patient with my questions and an all-around great guy. I also appreciate his service in the US Army. Will request him for my next service! Thank you Air Experts from this long-time customer.
