Came early, addressed the issue immediately. Ran extra tests and determined another issue that was causing us to pay more on our electric bill and resolved it. Great communication. Highly recommended!
Juan was very informative to what our issue was. He was able to order the parts needed and we hope to have him come back out and service once the parts arrive.
Lee came out to inspect our two year old unit as part of our maintenance contract. He was friendly and thorough. These units replaced ones that were 19 years old. The units we selected run cheaper and our house is more comfortable! Thanks Lee!
This was a second time we had Travis for our maintenance service. He was very thoughtful, professional, and knowledgeable. We will ask for him again for our spring maintenance.
Gabe, with Air Experts Raleigh, was very professional, personable, and gave me good advice on how to use an attic tent to improve the temperature in our bedrooms and reduce heating/air costs. He was on time and highly knowledgeable. Glad I purchased ongoing maintenance with the company!
Have been doing business with this company for years, back when they were just Raleigh Heating and Air. Very professional, shows up on time, and does good work. We've had them install new hvac units and have the maintenance plan with them. Jonathan came out yesterday to do our maintenance. Always does a great job.
Vincent was very thorough and professional and explained everything he was doing. I was very pleased with his service.
He explained the prices and found issues that nobody else found.. there was problems when some else installed the system.. the other techs did not find those issues.. he did
Very nice rep, explained needed repairs & will be following up to have the work done as soon as I'm able
On time and ready to work..Did a wonderful job explaining what they where doing .. Very professional Thank you for great service !!!
I called Air Experts Heating & Cooling for my annual HVAC check. I was lucky that there was an opening the very day that I called. The tech, Johnny Reaves, arrived at my house about 4:00 pm. He was very professional and polite. He was also very efficient and finished the job within 30 minutes. I've had Air Experts servicing my HVAC system since they installed it a few years ago. My service experience has been excellent since then, and this particular job was no exception. Five stars!
I've been using Air Experts for some time now. At my previous home and my new home. Even though I usually end up with a different person each time, the experience is the same. That is harder to accomplish then one might imagine. This time around, I had the good fortune of working with Vincent. He was prompt and came right when the coordinator said he would. Was very communicative the entire time he was here. Was conscientious about our home and made sure to put his booties on each time he transitioned from outside to inside. All in all, I'd say it was about as perfect as you could hope for.
Chris did an excellent job explaining to me about my situation and helped me out with it. If I had anymore issues I will come back.
Nick Howard was excellent! He was very respectful upon arrival and we appreciated his warm and kind demeanor. He took the time to explain in great detail what he had his trainee would be doing during the visit. Nick is a top notch employee! Thank you
We had our scheduled a/c maintenance today from Air Experts. I was pleasantly surprised by their technician, Cory. He was as knowledgeable as he was courteous and diligent. He took his time with our systems, even one that was not installed by A/E. He pointed out flaws in the latter one (a freon leak) and demonstrated to me how this unit was actually not cooling at all. I've asked that Cory be my technician for all future A/E visits. a.s.
Came the same day our air conditioner went on the fritz during our latest heat wave. Solved the problem. Technician was pleasant and courteous.
