Preparing a list of awesome comments from our customers!
Josh was very professional and very pleasant to work with. I especially appreciated that he told us about the monthly payment plan. We decided to use the payment plan rather than pay in one lump sum. We are very happy with the service we are receiving from Hale's.
Josh was great! He explained everything very well and was very knowledgeable! We love Hale’s Heating and Cooling!
Tod and Troy worked really hard and so careful bringing supplies and old whatever upstairs. Couldn't have been better folks! Your Company is incredible !
Shannon Stewart is professional, knowledgeable very well mannered and extremely capable HVAC technician. Hales is a terrific company that we have been doing business with for approximately 7 years and will continue to . You cant go wrong with Hales. 6-3-2024 Scott was our technician today for our biannual system check up. Scott went above and beyond to guide my husband & I through setting up our phone app for our thermostat. Scott called to say he was on his way. Arrived on time and, as we have come to expect from Hales,did a stellar job. Highly recommend.
Dallum and Javier went about their task of installing my new furnace. They answered my questions as things came up. Before leaving Javier showed me how to work the thermostat and signed other closing paperwork. They left the work area in good order.
Very knowledgeable and fixed the unit quicker than I expected! Mentioned he used to live in our neighborhood and loves the area.
Josh was awesome!Came to service my air conditioner found my problem fixed it with a smile. I would highly recommend this company to anyone. Very professional people and very reasonable rates
This is the second time Drew has taken care of us for our routine checkups. Each time he has been very professional courteous and taken the time to answer our questions. He does a great job. Thanks for everything.
Josh was professional knowledgeable, and very respectful and helpful. He is a great representative of Hale’s Heating and Cooling.
I've always been pleased with Hale's service. Josh is great and I appreciate him being sent again today.
I like the fact that they are professional and get the job done and let you know what they're doing
Thank you, Scott! I really appreciate your help in making sure our unit is ready for the season.
Scott did a great job again. He is always professional and very polite. He also takes the time to explain everything to you also which I appreciate that he does that too. Thanks again Scott well done.
Matt was very nice. Personable and neat. Explained all he did . Appreciated his knowledge and attitude
Great appreciate Scott coming out, he is a super friendly and professional person. He went above and beyond showing me my system and answering all questions. Thank you!
A huge thank you to the Hales team. Fast friendly service from point of contact saying our furnace was out to repair with in 3 hours time. Michael Scurlock was awesome! Mike was very professional and friendly. Explained everything to perfection. I cant thank you all enough for keeping the heat on. My wife wont look like she belongs in an igloo now.
Wonderful team of people! Amazing customer service - Mellanie scheduled us at our convenience and Scott was so helpful and kind at an honest a fair price to help us get our furnace back on track! Thank you Hale's!
We decided to replace our 22 year old HVAC system this fall as we knew we were running on borrowed time. The current system heated alright during the winter months, but could never keep up with the summer heat and humidity in Kansas City. We decided to request quotes from three contractors. Thankfully Hale's Heating and Cooling was one of them. Bill Beck (Owner of Hale's Heating and Cooling along with his wife, Michele) stopped by to discuss our current system. As indicated, we told him the winter months were alright, but the system struggled during the summer months. Based upon this information, Bill carefully reviewed our current HVAC system with a goal of providing a solution to the problem. The solution was that our current system seemed undersized and our house could handle a larger unit based upon the duct work. When Bill left our house later that evening he did not provide a quote as he wanted to double-check everything to confirm his diagnosis by making sure the larger unit would work. Later that evening we received quotes for three different options, all based upon a larger HVAC system. The three options were based upon efficiency; the higher efficiency, the higher the price, all which were very competitive with other contractor quotes. Fast forward about six weeks. We went with Hales Heating and Cooling and installed the middle option (17 SEER AC and 96% AFUE Furnace). So far we cannot be any happier with our choice. The two stage variable speed furnace has eliminated cold spots in our home. And, believe it or not, we are looking forward to how the system will handle the heat and humidity of a Kansas City summer. Finally, Bill was not a "salesman" when he stopped by that evening, but a small business owner carefully listening to a potential customer and addressing their concerns. If you are in the market for a new HVAC system do yourself a favor and contact Bill and Michele for a quote. We don't think you'll be disappointed. Scott and Julie Hamann
Michaels service and expertise were great! He immediately knew what to do and went beyond expected. Im very happy with the service
When a major part in our a/c broke, we made the decision to replace both the a/c and furnace, due to age. The Hales technician still replaced the part in the old unit so we wouldnt be without a/c while waiting for the new units to be installed. Thats great customer service! Today we had regularly scheduled maintenance from Shannon Stewart. He was patient and knowledgeable. He explained everything to me.
Today I had a maintenance check done by Bryan Barron on my heating system. He was friendly, knowledgeable and helpful with advice and information offered to keep my equipment up and running. A good tech and company to do business with.
Just as excellent as when the original owner was in charge. Gail Brown, To Your Success Customer Satisfaction Survey
I am very happy with the product and with the service. Jon & Donna Hilgers, To Your Success Customer Satisfaction Survey
We have used Hale's for over 15 years and have been impressed by their technicians and service. Michael & Sandy Haskins, To Your Success Customer Satisfaction Survey
After 30 years of trusting other companies to get the correct sizing for our upstairs HVAC without success, Hale's got it right. The new system is a big improvement over the old system. Jeffrey Johnson, To Your Success Customer Satisfaction Survey
Fast, competent and cleaned up after themselves. David & Laurie Armstrong, To Your Success Customer Satisfaction Survey
Have always had a positive experience. George & Sheryl Snyder, To Your Success Customer Satisfaction Survey