Preparing a list of awesome comments from our customers!
No nonsense. Allen was courteous, friendly, efficient, knowledgeable and answered all my questions.
Professional, on time, great communication and work ethic. Very open and transparent about the project. Really appreciated his help and expertise.
David was thorough and did a fantastic job. Both my husband and I are satisfied with the service he did on our tankless water heater. He gave us some much needed advice on servicing our unit on a yearly basis. We've been doing business with Allen Plumbing and Heating for many years and they have never let us down. It is for this reason that we give Allen Plumbing and Heating a well deserved 5 stars! It's always a pleasure to do business with you. Keep up the great work!
Great service great knowledgeable crew - my a/c went out in the morning and by 3oclock that same afternoon someone was out to repair it - Keep up the great work Allen Service
Chernet was so helpful!! He made sure he answered all of our questions and that he explained everything to us. He is such a friendly and professional man.
Allen was so friendly and helpful! He came out within a few hours of when we called and got us hooked right up with the project management team the same day as well. It was 104 when our AC went out and they came ASAP! Very grateful!!
Very professional, knowledgeable & personable. Quickly replaced my faucet & attachments. Tested everything & left everything neat & clean.
Travis was excellent (not in the choice of technicians). I’m frustrated because a toilet installed by Allen leaked and ruined the brand new baseboards (bathroom remodel in December 2023). Please contact me on how Allen will help repair/replace the baseboards.
Super helpful and exactly on time very professional and respectful of our home. He was very informative of the ac unit and furnace we are getting installed. Would highly recommend Chris!
My appointment window was 8-12 and the service tech didn’t show up until 1:30. At noon, after the appt window had passed, I called to see what was going on and was told they would forward my message to dispatch who would call me back with an ETA. I never got a call back. I called back at 1 p.m. and was told I was next in line and the service tech would be at my house in 15-20 minutes. He got to my house about 1:35. I understand that things come up and that sometimes service calls take longer than anticipated, but I should have been informed about the delays. The communication was pretty abysmal. That being said, once Jim got here, he was great. He was professional and personable and polite, and he replaced the thermostat quickly and without and complications.
Shane is great. We’ve had quite a few issues with our ac over the last couple years, but whenever I see his name Pop up as the tech arriving, I know it’s going to go well.
Chance is very respectful, nice, understanding, and up front about everything. Very professional and outstanding sales man!
James came out to help me try to understand and troubleshoot why my AC unit is no longer producing condensation. As well I don’t believe it’s cooling as efficiently. He checked refrigerant levels and basically told me to monitor a few things and I will reach back out if/when, there is a more obvious culprit here. I really appreciate James professionalism and willingness to move slowly as opposed to tearing the system, apart in search of an answer. Very appreciative!
Our service technician, Allen Lester was professional, knowledgeable, and very informative! We will definitely use them again!
Called on Monday in the evening (after hours) and was able to get an appt for the next day, my furnace stopped working a couple nights ago. The technicians came out, did their inspection and had a fix, waited for the part and got it replaced and back in working order. All done within a few hours. Very professional and courteous. Explained the process in detail. Pricing was very reasonable and up front. Glad I found them and trusted their company. Thanks again Keith and Jeremy for a wonderful job.
Great service & I always learn because they share professional, educational information regarding the purpose of their visit. Thank you!!!
Felicia was knowledgeable, friendly and polite on the phone yesterday. Today, James, the technican, came out to look at our leaking AC unit. He was on time and thorough. He fully explained everything. We highly recommend Allen Services!
I was pleased with Allen Service from the moment I spoke with a kind receptionist. The servicemen showed up on time and were extremely friendly. They talked through and explained everything they were going to do and what was found. Not a detail was left out. I didn't feel as though I was pressured to have any services done that I didn't feel were necessary at this moment. Just to make the whole service even better, they wrote out (yes, hand written!) a summary of the services so I could easily share the information with my husband who couldn't be home for the day. ...and they were even kind to my little grouchy dog... That was impressive!
Excellent and very knowledgeable service. Highly recommend them. Specifically Matthew saved the day when I accidentally flushed my cheater glasses!!
I had a main sewer line backup and they had someone at my house within an hour on a Sunday. The plumber was amazing. He explained everything he did and took care to keep my house clean.