Great young men, professional, knowledgable, easy to laugh and customer oriented. These young men are an asset to your business/company. Elizabeth Ganaway
Phil is great. Very respectable and friendly. I was impressed with his care and professionalism
Very respectful and informative. He figured out the issue quickly and gave me my options. Great work!
Great experience with Tripp, he took the time to explain things to me and help me make a very informed decision. Im very happy with the service he provided today, youre lucky to have him on your team!
We have a Spring/Fall Maintenances agreement with Parks for the last 2 years and we have been extremely satisfied with each service and each technician. After having our thermostat replaced the day before, we had a technician out yesterday for the Spring Maintenance but he was unable to identify why the A/C unit would not turn on. We had the company out that replaced the thermostat, and they felt it may be the A/C unit, so we contacted Parks today and they sent out Mike (a supervisor with Park) to look into the issue. With some detailed troubleshooting, he identified that is was a broken wire in the back of the thermostat. He asked what troubleshooting was performed by the previous technician and we explained that did not touch anything pertaining to the thermostat. Mike wanted to know the name of the technician so he could follow-up with them. He also completed the Spring Maintenance and wavered the $75 service call fee. The other thing we were impressed with in Mike is that he worked closely with the technician from another company who installed the thermostat and showed them how to troubleshooting such issues. He could have easily blamed or belittled the other technician, but he was extremely professional and used this as a coaching moment.
Parks has been our HVAC contractor for almost 14 years. Good service and attentive technicians. Love the new system they installed. Also loved when they came on a weekend before the new system was installed and got our A/C running with no labor charge since we had their maintenance plan.
Excellent experience. Worked with both Patrick and Cody to get the job done. Had a mini split installed in an outdoor shed. Every thing was super smooth from estimate to scheduling to install. Team was very friendly, professional and punctual. Pricing was very competitive as well. I would 100% work with them again in the future
Positive: Professionalism , Punctuality , Quality , Responsiveness , Value The technician did a good job of maintenance on our heating system. We did have one part that was performing below standards, but there was no pressure for us to replace it immediately and the tech said we should be good for another year with that oart.
Jordan is a "most valuable employee" in my opinion. My thoughts are based on my satisfaction with his timely arriving and explaining our HVAC status. We still need a summary from the company as to his findings.
the technician David was on time and very thorough. He checked every thing to make sure all of the issues were addressed.
Sunday with heat stopped and a call to Parks with tech here same day!!! Heat back on with awesome Tech!! Weve used Parks at this home for 11 years and our previous home for 7. Great service.
Tech was outstanding. Planned on just a check up but was so impressed signed a contract for yearly service and inspections.
First time using Parks and I am very pleased with outcome. Sergio was very professional and knowledgeable. The winter check up was done very efficiently. Thanks for the great service.
Excellent communication and service. My technician today was the best. I highly recommend Parks Heating & Cooling.