I do not recommend this company. This company was able to quote me a price on the phone because they are a flat rate company. They also offered a bonus service during the phone consultation. The technician got there & I was told a different price. (edit) I also had to supply my own part.* At this point I've taken off work & have guest coming so I agreed. During the service the tech took a call (that's fine) but after talked badly about his wife & family. At the end I over paid for my service, wasn't given the bonus & the tech left muddy boot marks on ty floor. I would not recommend this company.
Michael represented this company well. Michael was very professional from the opening of my door. A salesman and is great at what he does plumber wise, but with his personality he's definitely an asset to this and any company he chooses to affiliate with. Five stars is my rating for the company because of Michael, the Plumber.
I do not recommend this company. This company was able to quote me a price on the phone because they are a flat rate company. They also offered a bonus service during the phone consultation. The technician got there & I was told a different price. At this point I've taken off work & have guest coming so I agreed. During the service the tech took a call (that's fine) but after talked badly about his wife & family. At the end I over paid for my service, wasn't given the bonus & the tech left muddy boot marks on ty floor. I would not recommend this company.
Diagnosed the problem i had , gave me an estimate and completed the work very satisfactorily. Great job
Michael was very courteous, friendly, and informative. He did a good job of telling me exactly what the problem was and gave options on how it should be taken care of.
Although I like this company & Mike, $355 was a little too much for a tub unclog. What I should've done was ask for the price when someone called me on Friday to see if I needed any work done. I'm still shaking my head at myself for letting him do the job. I should've denied it. That's really really on the high end. I will probably call you guys for other service but definitely not for a 10 minute unclog job. I'm really disappointed.
Michael Jamie was quick and efficient and very courteous. I would highly recommend Jamie and New Era Plumbing!
Jamie Michael was awesome hands down. Very prompt and explained everything to me. Did a great job and so was Eduardo. I definitely will be using New Era Plumbing again.
The technician Jacob did a great job replacing a faulty pressure relief valve in my home. He was 30 minutes early for the appointment and had the work completed in just under an hour. I will definitely be using there plumbing services in the future.
Jacob did an inspection prior to purchase of my new home and was very thorough. He explained everything he found and told me he was preparing an estimate for all the potential repairs. I appreciate his professionalism as I have encountered other companies that are rather condescending to female clients and he was not. Thank you so much!
Mike was up front, professional and very knowledgeable about the job that he was hired to do.
Michael Jacob was AWESOME! He showed up same day we called New Era, did an amazing job efficiently, and cleaned up beautifully. I am glad we called New Era!
Jacob If I could give Mike C 10 stars, I would. I called on Saturday thinking that I would have to leave a VM to be answered on Monday but a nice lady name Suzanne answered and told me that she can get someone out on Monday. Mike arrived, I told him what happened (a contractor drilled into the main waterline in the house and my basement was flooded out). Mike C provided 3 estimates. I chose which one I wanted. He ran to the hardware store, came back and fixed my pipe. He also added a shut off valve right where the pipe comes in from outside. I am happy about that too. I will definitely use this service again if I need it. SN: Mike also showed me where my gas shut off valve was located in the event I needed it. Such a stand up guy!! Thank you SOOOOO much Mike and New Era Plumbing!!!
