Initial Site Visit David came out to do a site visit before providing an estimate on installing a new compressor/evaporator for our Mini-split A/C system. He was quite knowledgeable and when he was done, I felt confident we were in good hands. Very professional in both his trade and demeanor. Friendly, too! Installation David squeezed us into SMAC's hectic midsummer schedule and his A-crew, Aldo and Hugo, arrived just a few days after I authorized the estimate. There were some parts of our old system (the line sets and communication wire) that were still new from the first installation (just 18 months ago), so we upcycled those to save a bit on parts and labor. The crew were here promptly at 8 AM and had finished by noon. In that time, they never took a break (in 95 degree heat) they installed a new 18,000 BTU evaporator/condenser (the exterior unit) and two 9,000 BTU indoor inverter/splits. I thought, this must be some sort of record so I asked for a tour. Aldo walked me through what they'd done and, sure enough, everything was in place and running like a charm. That was a week ago but I wanted to get some run-time on the new system before writing this review. No problems. The entire experience of working with SM Air was positive, from David's initial visit to quote the job, to the efficiency and professionalism of the crew. I would challenge any other crew of two to do such thorough and accurate work, installing a like system in less time. This was our second go at having this type of air put into this same building. The original installation contractor was not only much less efficient, taking three days for the same criteria, but more expensive. I'd rather have my teeth pulled than work with them again. I'm not privy to all of the contractors in our area, but I've been working with contractors (in industry) for 30 years and can't imagine finding a better company that performs this kind of work...anywhere. _______ May 2024 We had both of our AC systems serviced by Curtis, who was fast, thorough, professional, and friendly. He was great and it was clear that he knew his business. Thanks! _______ January 2025 Jason and Curtis did an exemplary job of replacing an element in our heating system just in time for a winter storm with fierce conditions, rolling in same day. Very friendly and professional. So far, we've had several jobs, large and small, with SM Air and I know of only positive things to say. It seems like a very well-run contracting company that hires only the best of technicians. Thanks, guys!
David SM Air is always delivering superior effort, work and responsibility.Curtis is outstanding as a Technician and knows our system. WGM
Curtis Not only does he fix something he explains the issues and provides some preventative measures! As always, on time and efficient.
James I live in California but I have a house in San Marcos TX that my brother lives in. The a/c died and I called them and they got right on it. The guy was great and cool padres fan! My brother is already cooler and feeling better! Good value!
James I have a small business and have used other AC companies in the past to service our AC/Heating unit. SM Air really delivers exceptional service and have gone beyond my expectations. From the way they handle calls, they way the technicians perform their work and leave the place very clean after, even their billing systems is easy and convenient. I love their quarterly service and it keeps our unit running great!
Our Service Technician, James, arrived on time, was friendly and professional, and presented an invoice that was reasonable and affordable. A tip-notch company!
James Very happy with James and the service he provided along with letting me know that my unit will be out of date next year. Will highly recommend your company.
James David is very conscientious and explained every thing very well. He obviously KNOWS what he’s doing. He FOUND the problem and fixed it. Something 3 previous HVAC people didn’t. He came highly recommended from a remediation specialist we appreciate snd admire. We’re GRATEFUL for the competent, quality HVAC service David provides.
David Jarred and Elijah were great! Stuck with the job, no wasted time. Great crew! Jared’s good bye was a “God bless you”. I love that!!
Jarred Curtis was earlier than expected, which with AC in Texas is a gift. He was polite and worked quickly to fix our issue. Great experience.
Curtis These guys did a great job! Very responsive and professional, I will definitely use them again and recommend to others as well.
Curtis Just had our A?C installed by a great crew. All the guys were cordial, knowledgable and professional. The price quoted was what it was. Our unit is purring like a kitten and cold as an ice house Thanx SM AIR.
Jarred Curtis was extremely helpful and kind today! We were grateful for a same day appointment as well. The visit and analysis seemed honest and fair. Will use SM Air again!
Curtis James was excellent. My granddaughter works nights and he told me would be as quiet as possible. Once she open the door for him, she went back to sleep. She never knew he was finished. Thank you for being so professional.
James I Highly recommend SM Air to everyone I come in contact with that has need of their services. They are always polite, professional and competent. On the rare occasions that I need them for other than regular scheduled service, they are prompt and treat me like I'm their only client. Peace of mind is a benefit the provide with their work. Thanks again.
We manage over 100 properties at 3Z Property Management and San Marcos Air is our go to company for all of our HVAC needs. They have fast response times, provide amazing customer service to our tenants, and provide the best prices for our owners. Many of our owners have also signed up with their preventative maintenance program that has been amazing at chatching issues before they become an expensive repair. We look forward to our continued partnership and truly appreciate San Marcos Air's professional services.
Outstanding customer service. Rick Gonzalez helped us in a personal and professional manner from start to finish. We are extremely satisfied and pleased to see our electric bill has gone down more than 50%.
Called at 4:30 PM on a A Friday and MR Capone was on site just after dark. He trace the problem to a $2.00 switch. Repaired and done in less than an hour. Thank You!! Will use again
I highly recommend San Marcos Air Conditioning. Service and pricing is the best. The customer service representative Cecelia is amazing. Check these guys out.
We had a home warranty and the company insisted on having A-US air conditioning out of Austin. A-US Air conditioner mis-diagnosed and even tried to charge us for things that they shouldn't have...like disposal of our coil...$175.00. A-US Air was going to charge us over $850.00 of non covered items to replace our coil and add freon. We later found out that companies actually get money for recycling the coil. I fired them and the home warranty company! San Marcos was awesome. Donny was on call and quickly diagnosed the problem. Trevor came out to do the work and was incredible. Both of these gentleman were professional and honest. They took the time to explain everything. They came and did the work today and the air conditioner works great. Here is the best part...it cost less than what A-US air conditioner + our home warranty coverage was going to charge us. The total cost of San Marcos Air Conditioner was $700.00. And it was fixed right the first time! The only thing I wish they had was a military discount, but I was completely and totally happy with their service. If I have any problems a with my heating or air conditioning, they will be the first people I call.
You guys were great! When our unit locked up after we purchased our house I called you guys based a referral from a friend. Lowest price, fast estimate, very personal service, and the ac is sooooo cold!!! Thank you so much. Cece...you rock!!!!!
Share review Embed review 1/2/2014 I only have good things to say about this company. Ray came out and replaced my thermostat at a reasonable price. When he was replacing the thermostat he told me that the wire for the heat pump defrosting was missing. I had read the install manual and looked at the wiring before I contacted them so I understood the problem. When we had freezing weather Ice formed on my heat pump so I decided I better get it fixed. When the technicians pulled new wires from my outside heat pump to the inside unit it went faster/easier than estimated. When Ray gave me the bill it was half of what I was quoted. Now how many companies do that? I was amazed... I strongly recommend using this company for your a/c needs!
Let's start off with the other guys. I called several (around 5) AC Service Contract Repair and found that most of them charge 65 to 75 dollars just to give an estimate (waved, if you used them, of course). Few would give a quote and if they did the estimate would be $100 to $200 above average. I called San Marcos Air and got a quote over the phone, to clean coils, service ac unit and replace secondary drip pan. The charges were explained that labor could be more depending what need to be done, all this was done on the second phone call. **** SIDE NOTE: If you are getting a new home, make sure the AC guys plumb the unit right. I will go as far to say that all spec home AC units are not installed properly. My friend and neighbors AC units seem to have problems around 5 years. They even made a drip pan for me, no extra charge going someplace to pick one up. That's a real plus. Luckily for me or the service man I did get to help lift the AC unit (with a come-a-long) and removed the rusty drain pan. Anyway, the technician Dang let me help, hang around, and he explained to me what he was doing and what was expected to happen. A small course in AC 1on1. I really do appreciate that, some technician seemed bother having the owner follow them, but not technician Dang. Five stars may be to much, it would be a strong 4 and I would settle for 4 and a half stars. The service and price was great, I would call them again if I need any questions answered. If you have any problems commercial or residential, give them a go. The only thing that I did not like is the acid bath they used to clean the coils, I would prefer alkaline solution instead, I believe that I have only four or six more years on this AC unit. Its was a new home cheapy. I plan to upgrade to a Lennox for better reliability.
