Preparing a list of awesome comments from our customers!
Anna was the best! D She was on time, personable,. knowledgeable and skilled! She checked all our plumbing and repaired before she left. Very pleased!
David was very knowledgeable, professional, had great customer service skills, and just a down to earth, trustworthy guy. We recently had two different companies out a total of 4 times and no one could diagnose the issue or shoot straight. He took a great deal of time figuring it out, re-doing running the camera line just to make sure! We got answers today, even if they were hard to take. But we know what needs to be done, finally! I'd give him 6 stars if I could!
I called Michelle at JD Service late afternoon on Thursday because my hot water heater was out and pilot light would not stay on after many attempts at relighting. She was quick to expedite getting a representative out to the house and fit me in for Friday morning. I received calls from Greg, Preston and both assured me explaining the process. Seaton the service rep arrived on Friday and did a thorough job of evaluating my 11 year old gas water heater and determined it needed replacement. Many options were provided and no sales pressure. Seaton was great and he called the home office to arrange an installation with priority. On Saturday at 9:00 AM Evan Huffley arrived to install the new heater. Extremely professional installation, under these Covid-19 times. Wore mask, shoe coverings, flawless work and we are enjoying hot water again. Throughout the entire process this company is transparent and timely. Service call charge of $59 was waived and heater price/ installation was reasonable and fair. Each time prior to a representative arriving I received a text with pictures and biological information of service rep. Never have a had that from a repair company before. You cant go wrong with choosing this company for your business. Im a happy customer and you will be too!
They installed a new hot water heater gave me step by step directions on what he was doing. I had a great experience
We we were very pleased with the overall service that Mark provided. Mark was very patient allowing enough time to answer any questions we had and gave adequate explanations on our concerns. Mark also provided some additional recommendations which he thought would make our situation better. Mark was very professional and extremely knowledgeable. I'm going
Very pleasant and professional to work with Thorough job with complete dedication. He worked with some changes we made but later requested we follow the original task list we had agreed on the invoice. He complied with all the requests we made.
Shane did a great job, I very much appreciated his professionalism and skilled resolution of my HVAC maintenance.
This was the best thing that happened today great service, pleasant service representative, and the price was fine, and no up sales for other products Thank goodness will see you in a week for another service thank you again
Dante is very thorough and knowledgable in work he is performing. All dealings with JD Now, all very professional, exceptional customer service by all! I would highly recommend JD Service Now!
Dante is very knowledgeable and answered all my questions. He and Roberto are great to work with & did a great job putting in our new HVAC system.
Keep training and developing this guy, he has skills that aren’t teachable and aren’t specific to plumbing. Give him the tools necessary to succeed and he will be one of your best employees on staff.
Shane did a great job replacing the contactor in my AC unit. Professional, thorough and friendly. Thanks!
They are a service oriented company. Only want to please you with their service. Everyone has the utmost consideration for you. Like they all own part of the company. Very nice to deal with.
Matt did a great job. He was courteous, responsive and a real professional. I have to add, though, I have never had staff from JD do anything less than near perfection. That's based on 15+ years of service from the firm.
Shane was very nice and did a job well done. Thanks Shane we appreciate you and your great customer service . Shane went through everything we needed and showed us pictures he took his time to do the job right.
the JD service was real good high and really satisfied with the work my wife just passed away and I had a leak, I could not do it myself because of my heart condition, but JD service technician dude excellent work I will truly recommend him thank you
Joey was very professional and hopefully found the issue that was going in with my HVAC unit from time of installation. I was very pleased with him and how he handled the issue. Thanks Joey!
Mark came in the morning and very efficiently installed my new dishwasher. It was a bad day for me though, since Justin had to come in the same afternoon and fix our basement Heat/AC issues. Justin figured out the problem quickly and all was good. Other plumbing and AC companies I called were 2 weeks out, but JD was 1 week out for plumbing and SAME DAY for AC. They have always done a great job for me, always giving options. Highly recommend.
Josh at JD Service Now is a breath of fresh air! He was at our house within a couple hours, diagnosed and fixed our problem quickly, and was very kind in the process. Highly recommend!