Angel provided maintenance to our steam boiler. He was thorough. I appreciate having a company that understands steam boilers.
Started my heating this fall and had some weird noises. Requested for them come out and see what was wrong. They made an appointment very quickly. The technician was friendly and knowledgeable. Excellent service and would recommend strongly.
Angel did an excellent job explaining my issues, pathways forward, and fixing all problems in a timely and prompt manner. A+ service!
Ranny was great. Came in, got the job done, was very helpful in answering all my questions. I love that NE SteamWorks specializes in steam heat. That gave us peace of mind when they came to clean and inspect our heat. Thank you!
APpreciated the notices when the previous schedule attempt fell through. the automated system was easy to use, Angel was super friendly, and I'm very grateful for the service and the peace-of-mind knowing that our system is in good shape
Angel was super friendly and great at answering my questions about the system and making sure it's in working order. He arrived on time and got the work done quickly. I'm very happy having had someone familiar with steam systems verify that ours is not only safe, but in good shape going forward. Scheduling took about a month in the fall, but I'll absolutely reach back out if anything goes wrong and consider doing the maintenance off-season in the future.
Team that installed the boiler was great! Very professional and courteous and the finished product came out great.
Angel is a rock star. He was able to not only do our regular maintenance, but also troubleshoot a few minor issues in our apartment. He was professional, friendly, and I could tell he knew what he was doing. Keep up the good work, Angel!
As recent homebuyers who inherited a steam radiator system that hadn’t been serviced in years, we couldn’t have been happier with our decision to call Steamworks New England for a system inspection. The booking process was seamless, the pricing was reasonable, our technician, Angel, was super friendly, professional, and knowledgable, and the inspection was really thorough and informative. After our inspection/servicing was completed, Angel and the Steamworks team clearly outlined their recommendations + quotes for additional repairs to ensure our system would be running as smoothly and efficiently as possible through the winter and beyond. If you have a steam radiator system that needs servicing, definitely give these guys a call!
SteamWorks did an outstanding job with the annual service of our Steam Boiler system. The technician, Angel, was able to fix any issues and the system is now operating perfectly. I will use New England SteamWorks again next year. Thank you for the excellent service.
Excellent work, excellent attitude, professional, and thorough and patient with giving education on the system. They also seem to stand behind their work and product. Rammy and Angel: two thumbs up
The two technicians were very courteous and hard working. The evaluated the job and completed it without any downtime. They kept me informed of their progress throughout.
Super professional, clean, polite and most of all super clear they know their shit. Install looks beautiful and runs great
The tech left a box on top of the boiler which I didn’t notice till long after he left. Also, he forgot to tell me he cranked the heat up beyond 73 and that it was on when he left. Otherwise, he did a good job though those 2 incidents are a tiny bit concerning.
Great service. You can tell Steamworks techs really know what they are doing. Ranny was a pleasure to work with.
Angel was also on today’s team but I could only choose one in the drop-down menu. Both were great. Thanks!
I always learn things to troubleshoot and make sure my system is running safely. I love that they allow me to join in their assessment and diagnosis.
Both our technicians were professional and gave us a ton of information on our system and potential work we could have done to make it more efficient and routine maintenance to keep it safe.
We're very pleased with the installation of our new under-window kitchen radiator from Castrad today. As always, Evan & co. were on time, friendly, professional, & efficient. The unit is actually a little less bulky than we had expected, so fits in very nicely. And arrived sooner than we had expected, which was great. Didn't realize it would arrive in two sections that had to be assembled - that was interesting to watch. And Castrad got the color right, so it blends in with the kitchen walls. All in all, we're glad we made the decision to do this.
I wanted to send you a thank you message as well. Thank you for saving my mother who was suffering from extreme cold in the house. I appreciate the fact that you came out so quickly. And if I could rate Patrick on a scale ending in 10, I would give him a solid 11 out of 10!
I wanted to let you know how terrific Matt and (I forgot his name) were. They were both so helpful and informative as we have never delt with steam heat before. Initially we were panicked and now we can’t wait to move in and crank it up.
I wanted to personally thank you for the service. The guys did great work, and I'm also really impressed with your level of operational sophistication. The boiler replacement email series, Servicem8 texts, skimming instructions... It's all really well done, and miles ahead of anything I've ever seen in a decade or so of hiring plumbers, electricians, roofers, and tilers.
Your guys just left..very happy with the new radiator!! You are training these guys to think through problems and Angel is being trained to do the same. Very nice team you are building. Kindest regards, Warren C.
Ranny and Mike were so great - methodical and dedicated, we would like to see them return for this job if possible. Should they be in the area for another job, we offer them our pool after work to relax because they are extremely personable and knowledgeable hard workers. We felt like we have known them for years. Great professional workers. Well done Steamworks. It was a tough job this time!
I’ve been having this company maintenance my steam radiators and I couldn’t be happier! Last year they came to re-do some of our piping that was problematic (The previous owner of the house DYI-ed some stuff), which fixed the water hammering. Today we also had them rotate one of your radiators as well. They are definitely professionals at what they do, fast an reliable. It is a little tricky to get them to schedule an appointment, that’s the only thing I wish was made a little easier.
Patrick & Rick provided service today, they faced a difficult challenge, and the first set of changes they made in our steam system did not eliminate the water hammer problems we were having. But they kept at it, analyzing the situation, experimenting with a combination of fixes, and eventually managed to solve the problem. We've now been through several complete heating cycles since they finished, and it's amazing how quiet the system is. The water hammer noises had been so loud that we had not been able to sleep in our bedroom for several months, and I won't be fully confident that they aren't going to return until we've had a complete 24 hours of operation. But my wife and I are moving back into our bedroom tonight, and we're (holding our breath, fingers crossed) absolutely delighted. THANK YOU. Patrick & Rick explained everything, answered my many questions, very polite, very professional. They were great.
At 6:00 o'clock when the heat kicked on this morning, I waited for the usual cacophony to start up ... and waited .... and heard nothing but SILENCE. Your crew did it! They resolved the terrible banging and clanging that we've lived with since moving into this house in 2014. Quiet has never been so sweet and so welcomed. Thank you very much for following through and delivering, and for being so good to work with. And many thanks to Evan, Ranny and Nick, they accomplished what I'd been afraid was impossible. No matter what else unfolds today, know that you have one elated customer in Massachusetts. I'll be scheduling my boiler maintenance with you guys soon. All the best, and thanks again,
Your team did an excellent job the last two days. Very impressed. Patrick and Nick were fantastic - their work was top-notch, they were very professional and thorough. I'm more than happy I went with NES for this job. The new boiler is humming along beautifully right now.
We recently had our massive first floor radiators stripped, repainted and reinstalled in our 160 year old Victorian. Patricks team from New England SteamWorks brought them from the shop and expertly maneuvered them into place. Some of these radiators weighed up to 600lbs! I would definitely hire New England SteamWorks again. The whole experience was polite, professional and worth every penny.
Today was our first time receiving service from New England Steamworks. I was very impressed with the service. The technicians were great! They were knowledgeable, friendly, and efficient. Patrick was patient with my many questions and left me well educated. Thank you for fantastic service!
Technicians are prompt, professional,polite,friendly,knowledgeable and work hard during the visit. They also clean up before leaving and respectfully answer questions, even the ones that are asked in ignorance. They may not the least expensive, but they definitely professional and through.
Just had our boiler serviced by New England SteamWorks. Its the 2nd service they have done for us and we also had our steam pipes wrapped / insulated by them. We have been incredibly impressed with the professionalism of the technician teams and would highly recommend New England SteamWorks!
These guys were amazing. Came in, inspected the system, and quickly diagnosed and repaired my problems. Price was extremely fair.
Have patience with the booking process people! With that said these steam horses showed up and went to work on restoring my old Beast and couldnt be happier!! Steam heat is a Beautiful Thing. Ryan and the guys are very knowledgeable and get it :white_heavy_check_mark: Done!! Thanks New England Steam Works, Appreciate you guys!!! :heavy_black_heart::face_throwing_a_kiss::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration:
