Lanny and Joe were fantastic! They were knowledgeable, cleaned up like they were never there, and explained everything in detail. Thank you to the entire team!
The crew from New England Steamworks was great! Lanny and Joe were super knowledgeable, cleaned up like they were never there, and explained everything in detail. Replacing a boiler is no easy feat, and these guys did a fantastic job! Thank you.
Patrick and Nick were very professional and courteous. Maintenance work on my two oil boilers was completed promptly.
Pat and Nick were excellent - very professional, respectful and did a great job. Another great experience with New England Steamworks! Thank you!
Friendly, informative, spotless , sharp looking vehicles. Feel very confident that the attention and care is given to my heating system and my home and the dogs always like a visit from the team . Thank you
Great communication and walked me through the scope of the job beforehand and after. He answered my questions about what to expect and reach out if needed! Very excited to have quiet radiators this winter season!
Great service visit. Very efficient, and provided great information on additional issues that i needed help with.
It turned out I was booked for the wrong type of service, but Rich was able to pivot on the spot and give me exactly what I thought I had signed up for in the first place, quickly and at a very satisfying price. Will absolutely work with you all again.
It took a long time (13 days) to hear back about scheduling an appt. The window we were notified for our appt to be during was 8-9, however the technician was scheduled much earlier on his end and came at 7:20am - outside of the window. I know this is not his fault but rather a scheduling issue. We specifically did not select the 7-8am window, and yet he was still scheduled for that, which was outside of the window we were notified our appt would be during. This was frustrating (but again, not the technician's fault).
Quick time from scheduling to service, even going into the winter. Pricing was beyond fair, and their yearly maintenance was beyond what other guys do for way less than they charge. They also took care of a leaking elbow joint that wasn't part of the plan. Technicians were great at explaining what was going on, and very thorough. Overall terrific experience and I'll be seeing them every year after this.
Randy and his co- worker were professional and efficient. Sent text to let me know when they would arrive at least 30 minutes in advance. Answered all my questions. Thumbs up.
Steam Works is wonderful!!! Rich was the technician and did an outstanding job!! Highly recommended.
The guys were very thoughtful and efficient. They kindly let me observe their work. It was very informative
Rich was fantastic, knowledgeable and thorough. I've tried numerous other companies, spent thousands of dollars to get my system to run smooth, and none of them did the comprehensive maintenance I received today. Thank you!
Patrick is always super professional and friendly. He also takes the time to explain things to us, which we really appreciate! Nick was here today as well, and he was also great! We have had a number of trades do work on our house at this point, and NE Steamworks is the most professional and most tidy of everyone. :) Thank you so much!
Richard did a great job with our annual service. He explained everything he did in plain language, and he tested the system and everything worked well. Rich was friendly, professional, and easy to work with—we’ll absolutely be using SteamWorks again for any future service.
Patrick! Thank you so much for all of your help and work!! My family had a great experience with you and I’m so excited to work with SteamWorks for any future work and maintenance that we need. My family was very fond of our kindness and respect and I felt the need to leave a review praising your professionalism! Thank you again!
I wanted to send you a thank you message as well. Thank you for saving my mother who was suffering from extreme cold in the house. I appreciate the fact that you came out so quickly. And if I could rate Patrick on a scale ending in 10, I would give him a solid 11 out of 10!
Your guys just left..very happy with the new radiator!! You are training these guys to think through problems and Angel is being trained to do the same. Very nice team you are building. Kindest regards, Warren C.
Ranny and Mike were so great - methodical and dedicated, we would like to see them return for this job if possible. Should they be in the area for another job, we offer them our pool after work to relax because they are extremely personable and knowledgeable hard workers. We felt like we have known them for years. Great professional workers. Well done Steamworks. It was a tough job this time!
Patrick & Rick provided service today, they faced a difficult challenge, and the first set of changes they made in our steam system did not eliminate the water hammer problems we were having. But they kept at it, analyzing the situation, experimenting with a combination of fixes, and eventually managed to solve the problem. We've now been through several complete heating cycles since they finished, and it's amazing how quiet the system is. The water hammer noises had been so loud that we had not been able to sleep in our bedroom for several months, and I won't be fully confident that they aren't going to return until we've had a complete 24 hours of operation. But my wife and I are moving back into our bedroom tonight, and we're (holding our breath, fingers crossed) absolutely delighted. THANK YOU. Patrick & Rick explained everything, answered my many questions, very polite, very professional. They were great.
Your team did an excellent job the last two days. Very impressed. Patrick and Nick were fantastic - their work was top-notch, they were very professional and thorough. I'm more than happy I went with NES for this job. The new boiler is humming along beautifully right now.
I didn’t see any way (I’m old and not used to new fangled communication methods) to accept the attached quote for installation of insulation on my newly installed boiler. I definitely would like to proceed with this effort. By the way, I couldn’t be more pleased with the new boiler installation. Your technicians, Patrick Hanson and Ranny Lim did a superb job!
I would like to thank Mike and his Co worker for thier help in making a tough job look easy. I feel they made a perfect example of getting the job done and making sure it was done right. It is refreshing to see there are still people out in the trade and service business who are pleasant to work with and are willing to go the extra steps to make the job and work they do right and are willing to stand behind thier work. I would highly recommend them both to others and would request them for the part of my work needed to add a radiator in our living room. Thank you for being able to come out fix my steam heat pipes. (Job# 9003)
New England SteamWorks did exceptional work for us in refinishing our old, steam radiators. From start to finish, every member of their team was friendly, courteous, and knowledgeable. They refurbished every radiator in our home with a beautiful, high-gloss finish, and the results were stunning. They provided prompt responses to any questions we had along the way, and completed the reinstallation ahead of their guaranteed timeline. We highly recommend their work.
We recently had our massive first floor radiators stripped, repainted and reinstalled in our 160 year old Victorian. Patricks team from New England SteamWorks brought them from the shop and expertly maneuvered them into place. Some of these radiators weighed up to 600lbs! I would definitely hire New England SteamWorks again. The whole experience was polite, professional and worth every penny.
Just wanted to follow up on our visit: Thank you for a wonderful job! The re-finished radiators look fantastic, and the guys were amazing: professional, friendly, funny – the works!
Today was our first time receiving service from New England Steamworks. I was very impressed with the service. The technicians were great! They were knowledgeable, friendly, and efficient. Patrick was patient with my many questions and left me well educated. Thank you for fantastic service!
Technicians are prompt, professional,polite,friendly,knowledgeable and work hard during the visit. They also clean up before leaving and respectfully answer questions, even the ones that are asked in ignorance. They may not the least expensive, but they definitely professional and through.
Just had our boiler serviced by New England SteamWorks. Its the 2nd service they have done for us and we also had our steam pipes wrapped / insulated by them. We have been incredibly impressed with the professionalism of the technician teams and would highly recommend New England SteamWorks!
These guys were amazing. Came in, inspected the system, and quickly diagnosed and repaired my problems. Price was extremely fair.
Have patience with the booking process people! With that said these steam horses showed up and went to work on restoring my old Beast and couldnt be happier!! Steam heat is a Beautiful Thing. Ryan and the guys are very knowledgeable and get it :white_heavy_check_mark: Done!! Thanks New England Steam Works, Appreciate you guys!!! :heavy_black_heart::face_throwing_a_kiss::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration:
