I had a very positive experience with SteamWorks from start to finish. Basically I requested routine maintenance knowing there might be problems as I have done nothing with regard to servicing my boiler for the 14 years I have owned the home and the boiler is 21 years old. Right off the bat you know you have a reputable company when they say there is no need to replace it. If they were just trying to make money off of a customer like myself, who lacks any knowledge, they would say replace it and I would be in for spending way more money. So all that to say I find them honest. I might also add the gentlemen who were here were articulate and explained things and left the basement as neat and clean as when they arrived. Great company. Experts for steam. Hire them and you will be pleased.
I appreciated the professionalism and easy to understand way he spoke about the work, including estimates
Update 5/29/25 SteamWorks continues to do great work. Kyle was here today to complete the annual maintenance for our boiler, and he was professional, knowledgeable,courteous and explained the work and boiler condition to us. Thank you! Ranny installed a vent to allow air to escape the system, making our steam heat system more efficient and less noisy. He was on time, tidy and explained his work clearly. Thanks! We are annual maintenance clients and find the whole team knowledgeable and thorough in their work. They are experts in steam heat.
Even though I was outside their service area, NE SteamWorks was incredibly helpful. Thank you, Ryan!.
Kyle was great. he dealt with us not being there when he arrived and leaving the alarm set. once in the house he got to work and when done explained everything he did and got all the emails sent over.
(This never posted when it happened in Jan 2025 but wanted to give credit) Steamworks has been maintaining my steam heat system since we bought our house in 2020. They have kept it up and running with no issues. Today I woke up at 5:10am wondering why the house was chilly. After some investigation I found the pilot light was out and I was not able to relight it. I left a voicemail with Steamworks at 5:20 and by 5:45 they had scheduled a service call for 7:30am. Patrick arrived a few min before 7:30 and got right to work. They found the thermo couple needed to be replace and had us up and running by 8am. Great service. great team.
Great visit from Patrick and Jovan. These guys know steam and really helped us understand our system and we just needed maintenance rather than a new boiler. Thank you!!!!
Just had Patrick from Steamworks do my annual maintenance on my steam furnace and was very happy. Came within the time window and let me know when he was 10 minutes away. If you have a steam heating system these are the guys that you need to work with.
Great to meet Kyle. He did an excellent job. Arrived right on time and took care of not only the insulation estimate but also did our annual boiler maintenance. Psyched!
Another excellent experience with New England Steamworks. Kyle the technician was terrific - he was efficient and communicative and pleasant to work with. He pivoted from the scheduled job (an insulation estimate, which he finished) to doing our annual boiler maintenance (which hadn't yet been scheduled). If you have steam heat in your home, you want New England Steamworks to be your go-to company for all steam-related work: radiators, piping, boiling installation & service. These are top notch professionals.
New England Steamworks are experts in these types of systems. Kyle did the annual maintenance and was friendly and efficient.
Patrick and Kyle were very polite and thorough with their work. They offered a lot of great feedback.
Very professional, right on time and so pleasant to deal with!! Excellent experience with Patrick and Jovan.
The Steamworks mechanics were very courteous and worked efficiently. The kept Me informed of their progress while completing the job.
Patrick! Thank you so much for all of your help and work!! My family had a great experience with you and I’m so excited to work with SteamWorks for any future work and maintenance that we need. My family was very fond of our kindness and respect and I felt the need to leave a review praising your professionalism! Thank you again!
I wanted to send you a thank you message as well. Thank you for saving my mother who was suffering from extreme cold in the house. I appreciate the fact that you came out so quickly. And if I could rate Patrick on a scale ending in 10, I would give him a solid 11 out of 10!
Your guys just left..very happy with the new radiator!! You are training these guys to think through problems and Angel is being trained to do the same. Very nice team you are building. Kindest regards, Warren C.
Ranny and Mike were so great - methodical and dedicated, we would like to see them return for this job if possible. Should they be in the area for another job, we offer them our pool after work to relax because they are extremely personable and knowledgeable hard workers. We felt like we have known them for years. Great professional workers. Well done Steamworks. It was a tough job this time!
Patrick & Rick provided service today, they faced a difficult challenge, and the first set of changes they made in our steam system did not eliminate the water hammer problems we were having. But they kept at it, analyzing the situation, experimenting with a combination of fixes, and eventually managed to solve the problem. We've now been through several complete heating cycles since they finished, and it's amazing how quiet the system is. The water hammer noises had been so loud that we had not been able to sleep in our bedroom for several months, and I won't be fully confident that they aren't going to return until we've had a complete 24 hours of operation. But my wife and I are moving back into our bedroom tonight, and we're (holding our breath, fingers crossed) absolutely delighted. THANK YOU. Patrick & Rick explained everything, answered my many questions, very polite, very professional. They were great.
Your team did an excellent job the last two days. Very impressed. Patrick and Nick were fantastic - their work was top-notch, they were very professional and thorough. I'm more than happy I went with NES for this job. The new boiler is humming along beautifully right now.
I didn’t see any way (I’m old and not used to new fangled communication methods) to accept the attached quote for installation of insulation on my newly installed boiler. I definitely would like to proceed with this effort. By the way, I couldn’t be more pleased with the new boiler installation. Your technicians, Patrick Hanson and Ranny Lim did a superb job!
I would like to thank Mike and his Co worker for thier help in making a tough job look easy. I feel they made a perfect example of getting the job done and making sure it was done right. It is refreshing to see there are still people out in the trade and service business who are pleasant to work with and are willing to go the extra steps to make the job and work they do right and are willing to stand behind thier work. I would highly recommend them both to others and would request them for the part of my work needed to add a radiator in our living room. Thank you for being able to come out fix my steam heat pipes. (Job# 9003)
New England SteamWorks did exceptional work for us in refinishing our old, steam radiators. From start to finish, every member of their team was friendly, courteous, and knowledgeable. They refurbished every radiator in our home with a beautiful, high-gloss finish, and the results were stunning. They provided prompt responses to any questions we had along the way, and completed the reinstallation ahead of their guaranteed timeline. We highly recommend their work.
We recently had our massive first floor radiators stripped, repainted and reinstalled in our 160 year old Victorian. Patricks team from New England SteamWorks brought them from the shop and expertly maneuvered them into place. Some of these radiators weighed up to 600lbs! I would definitely hire New England SteamWorks again. The whole experience was polite, professional and worth every penny.
Just wanted to follow up on our visit: Thank you for a wonderful job! The re-finished radiators look fantastic, and the guys were amazing: professional, friendly, funny – the works!
Today was our first time receiving service from New England Steamworks. I was very impressed with the service. The technicians were great! They were knowledgeable, friendly, and efficient. Patrick was patient with my many questions and left me well educated. Thank you for fantastic service!
Technicians are prompt, professional,polite,friendly,knowledgeable and work hard during the visit. They also clean up before leaving and respectfully answer questions, even the ones that are asked in ignorance. They may not the least expensive, but they definitely professional and through.
Just had our boiler serviced by New England SteamWorks. Its the 2nd service they have done for us and we also had our steam pipes wrapped / insulated by them. We have been incredibly impressed with the professionalism of the technician teams and would highly recommend New England SteamWorks!
These guys were amazing. Came in, inspected the system, and quickly diagnosed and repaired my problems. Price was extremely fair.
Have patience with the booking process people! With that said these steam horses showed up and went to work on restoring my old Beast and couldnt be happier!! Steam heat is a Beautiful Thing. Ryan and the guys are very knowledgeable and get it :white_heavy_check_mark: Done!! Thanks New England Steam Works, Appreciate you guys!!! :heavy_black_heart::face_throwing_a_kiss::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration:
