The team did a great job and went through the system thoroughly. They gave detailed feedback on my system after and were very friendly and knowledgeable.
Ranny did a great job! I appreciate his help fixing our auto water feed and showing me the correct way to flush the boiler going forward.
Very professional, came out to install something I actually already had (auto water feed) and helped get it back up and running again. I appreciate that they didn't charge me to replace the part when all it needed was a cleaning. I'll be calling them again for next years maintenance.
Richard was knowledgeable and upfront about cost, repairs etc. and I could tell he actually cared about doing a good job.
Very pleased with service. We didn't expect same day service! He was very knowledgeable and helpful!
Our 1930s radiator stated leaking all over the bedroom. We called New England SteamWorks on Monday AM, and they were at our house that afternoon. He fixed it and was very knowledgeable about our problem and heating system. Lots of things that GEM and Petro didn't tell us!
Great service, arrived within the time window, and were quick, and left little to no mess, highly recommend!!
Patrick was fantastic—knowledgeable, efficient, and courteous. He quickly identified the issue and explained everything clearly. Friendly and professional from start to finish—exactly what you hope for in a home service technician. We’ll definitely be calling SteamWorks again for any future needs or maintenance.
I am so glad I found New England SteamWorks. I had several other people from other companies in to try to fix the ferocious banging in my radiators and pipes - nobody could fix it. I called New England SteamWorks and explained my issue and the man on the phone was patient, listened to me and dispatched two gentlemen who arrived on time, were courteous and professional, explained what was needed - and perhaps most importantly - my steam system works silently and perfectly! I wish I had known about New England SteamWorks years ago. I will rely on them from now on! Thank you!!!!
Great customer service! Honest upfront service and pricing details. I would recommend New England SteamWorks
These are your guys for quirky, older steam systems! Despite a newer furnace, SteamWorks balanced and aligned my old system with the new and I am finally optimistic that I have a smooth running, regulated and non spitting, radiator system. The company is very professional, communicates well and explains everything in detail (and in my much needed simple terms) Thank you SteamWorks ! You’ve got a customer for life.
Today I had a visit from the New England SteamWorks technicians. They introduced themselves and were very friendly and did the job as I expected. They gave me a lot of advice and answered all my questions. So far I am very satisfied.
Patrick! Thank you so much for all of your help and work!! My family had a great experience with you and I’m so excited to work with SteamWorks for any future work and maintenance that we need. My family was very fond of our kindness and respect and I felt the need to leave a review praising your professionalism! Thank you again!
I wanted to send you a thank you message as well. Thank you for saving my mother who was suffering from extreme cold in the house. I appreciate the fact that you came out so quickly. And if I could rate Patrick on a scale ending in 10, I would give him a solid 11 out of 10!
Your guys just left..very happy with the new radiator!! You are training these guys to think through problems and Angel is being trained to do the same. Very nice team you are building. Kindest regards, Warren C.
Ranny and Mike were so great - methodical and dedicated, we would like to see them return for this job if possible. Should they be in the area for another job, we offer them our pool after work to relax because they are extremely personable and knowledgeable hard workers. We felt like we have known them for years. Great professional workers. Well done Steamworks. It was a tough job this time!
Patrick & Rick provided service today, they faced a difficult challenge, and the first set of changes they made in our steam system did not eliminate the water hammer problems we were having. But they kept at it, analyzing the situation, experimenting with a combination of fixes, and eventually managed to solve the problem. We've now been through several complete heating cycles since they finished, and it's amazing how quiet the system is. The water hammer noises had been so loud that we had not been able to sleep in our bedroom for several months, and I won't be fully confident that they aren't going to return until we've had a complete 24 hours of operation. But my wife and I are moving back into our bedroom tonight, and we're (holding our breath, fingers crossed) absolutely delighted. THANK YOU. Patrick & Rick explained everything, answered my many questions, very polite, very professional. They were great.
Your team did an excellent job the last two days. Very impressed. Patrick and Nick were fantastic - their work was top-notch, they were very professional and thorough. I'm more than happy I went with NES for this job. The new boiler is humming along beautifully right now.
I didn’t see any way (I’m old and not used to new fangled communication methods) to accept the attached quote for installation of insulation on my newly installed boiler. I definitely would like to proceed with this effort. By the way, I couldn’t be more pleased with the new boiler installation. Your technicians, Patrick Hanson and Ranny Lim did a superb job!
I would like to thank Mike and his Co worker for thier help in making a tough job look easy. I feel they made a perfect example of getting the job done and making sure it was done right. It is refreshing to see there are still people out in the trade and service business who are pleasant to work with and are willing to go the extra steps to make the job and work they do right and are willing to stand behind thier work. I would highly recommend them both to others and would request them for the part of my work needed to add a radiator in our living room. Thank you for being able to come out fix my steam heat pipes. (Job# 9003)
New England SteamWorks did exceptional work for us in refinishing our old, steam radiators. From start to finish, every member of their team was friendly, courteous, and knowledgeable. They refurbished every radiator in our home with a beautiful, high-gloss finish, and the results were stunning. They provided prompt responses to any questions we had along the way, and completed the reinstallation ahead of their guaranteed timeline. We highly recommend their work.
We recently had our massive first floor radiators stripped, repainted and reinstalled in our 160 year old Victorian. Patricks team from New England SteamWorks brought them from the shop and expertly maneuvered them into place. Some of these radiators weighed up to 600lbs! I would definitely hire New England SteamWorks again. The whole experience was polite, professional and worth every penny.
Just wanted to follow up on our visit: Thank you for a wonderful job! The re-finished radiators look fantastic, and the guys were amazing: professional, friendly, funny – the works!
Today was our first time receiving service from New England Steamworks. I was very impressed with the service. The technicians were great! They were knowledgeable, friendly, and efficient. Patrick was patient with my many questions and left me well educated. Thank you for fantastic service!
Technicians are prompt, professional,polite,friendly,knowledgeable and work hard during the visit. They also clean up before leaving and respectfully answer questions, even the ones that are asked in ignorance. They may not the least expensive, but they definitely professional and through.
Just had our boiler serviced by New England SteamWorks. Its the 2nd service they have done for us and we also had our steam pipes wrapped / insulated by them. We have been incredibly impressed with the professionalism of the technician teams and would highly recommend New England SteamWorks!
These guys were amazing. Came in, inspected the system, and quickly diagnosed and repaired my problems. Price was extremely fair.
Have patience with the booking process people! With that said these steam horses showed up and went to work on restoring my old Beast and couldnt be happier!! Steam heat is a Beautiful Thing. Ryan and the guys are very knowledgeable and get it :white_heavy_check_mark: Done!! Thanks New England Steam Works, Appreciate you guys!!! :heavy_black_heart::face_throwing_a_kiss::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration::person_raising_both_hands_in_celebration:
