Our hot water heater stopped working while under warranty. Brady came out and immediately noticed that the emergency cut-off valve had tripped and reset it. While here, he rearranged the cut-off valve cord. Before leaving, he explained why the cut-off valve tripped and how I can reset it in the future. He was very patient and answered all of my many questions before leaving. This is another example of the great service Hedrick’s Service Now provides their customers. I rate them Five Stars!!!
It is my pleasure seeing Chris when he arrives. He always does great work and explains things in great detail. All of the employees that have come for AC or plumbing issues have always been top notch. I would recommend Hedrick's Service Now to anyone needing assistance with AC or plumbing. I've been a customer since the 1990's. As a result of the most recent visit to inspect my AC units, I decided to purchase a new AC unit to replace a 17 year old unit which was nearly end of life. Jake Hedrick visited my home and carefully looked over what would be needed and then presented a reasonable replacement offer which I accepted. As luck would have it, I hope to have the new unit installed tomorrow. Now I won't have to wonder what day in the summer I might have been without AC. The technicians who installed my new AC unit were professional and completed a great installation. I was also impressed with their clean up efforts. No remaining mess on my floors, etc.
As always Pete went above and beyond repairing the plumbing issue including thinking ahead to be prepared for future issues without needing sheetrock repair.
Pete As always, Hedrick's went above and beyond to install a new water heater. It was difficult to remove and the job took longer than they expected due to restricted space. Brady was great and even asked for and used paint I had to cover a very small chip on my door while removing. I probably would have never seen it but they did. Thanks for the hard work. Chris came out today for my yearly service. He arrived on time and gave me an evaluation of life of unit given it is 14 years old and on the roof of 3 story condo. Also gave evaluation of same age water heater. Always so helpful and gives good advice to prevent bigger problems. Pete was called to one of my rental properties. He came at a time that worked for them to be there. Fixed the leaky outdoor faucet quickly. Always so easy to work with them and have full confidence that work is done correctly. As always, Hedrick's not only solved the problem they were called to do but identified an additional repair and took care of that before it caused additional problems. Always dependable and shows up when they say they will. They identified the problem with my toilets and repaired them. In checking on a faucet that was not running well, they discovered that there was a lifetime warranty and ordered a new one. They were able to repair the issue and now I will have a backup faucet should either in my primary bath go out. Best company for plumbing or HVAC, I highly recommend them. (and do to all my colleges and clients) Hedrick's Service Now goes above and beyond to provide service for their customers. Brady came today to look at a possible leak in a vacant property I am selling. While there, he heard the smoke alarm battery chirp. I mentioned I had to get someone out there to change the battery. He said "I have a latter, I can do that for you." Talk about service above and beyond. I wish every company would take lessons from this wonderful company. Mary Beth Harrison Connor and Brady came out in the pouring rain to preform a hydrostatic test on a house I am helping a Buyer purchase. They had a tent ready to cover the area outside and always covered their feet when coming into the house. While looking under the house, they brought to our attention that the hot water heater was improperly drained into the crawl space. That was added information beyond what they had to look at. All of Hedrick's servicemen go above and beyond adding incredible value to myself and my clients. I would never use another plumber or HVAC company. As always, my service tech Chris, showed up on time as promised. He identified the issue with my HVAC quickly and even looked at my plumbing concern while here. They always go above and beyond. I wish all service companies would take lessons from Hedrick's Brady came to check my hot water heater and master bath shower. He gave me several solutions to choose from as well as long term repairs/replacement. They never try to push unnecessary repairs on a customer. Always honest and above board.
Very responsive. Love the company and all its people! Ken is always so nice and respectful. We appreciate Hedrick’s Service Now and their staff.
I sent a review on Google, but want to add a personal thank you for your special attention to my wayward thermostat. It was a pleasure talking with you. Have a special Thanksgiving and Christmas with your family. They are blessed to be a part, and blessed that you are there.
Ken Excellent response and scheduling. Technician is professional, courteous and a pleasure to talk with. Over the years, I have always depended on Hedrick's Service Now and their staff's reliability to do a great job. Special thanks also for the repair of my aggravating thermostat.
I am so thankful that I got to work with Alejandro and his team for my new installation. He is so knowledgeable, kind and patient. The entire company continues to impress me.
Update 10/25/24 - Our AC went out. Hedrick's got to us quickly, identified the problem and made the fix - and did it all in under an hour! Price was good and the same technician Ken, who worked on our system before came out on the service call. That alone was very reassuring. We are totally pleased with the service. I joined Hedrick's Service Now yearly service plan when I had some AC work done last August. The Heating inspection was due and carried out today. Technicians were on time, did a great job and spent the time to advise me on optimizing the system. The experience was both good for the operation of the heating system now that Winter is coming and was a great learning experience for me. All of my questions were patiently and fully answered and I really feel so much more prepared to run our system and save money at the same time. Huge vote of confidence in Hedrick's and their outstanding technicians.
Pete did an amazing job today with his services. Glad to have him out here did aPete did an amazing job today with his services. Glad to have him out here. Ryan did a fantastic job as well.
Pete Chris did a great job!!!!! If I ever need help again with my Plumbing, I will make sure that I call Hedrick Service they get a five star review for me.
Chris 
Grady and Ryan were super nice and knowledgeable. They were excellent at explaining and answering questions.
Brady Chris noticed my attic unit was not installed properly and fixed the issue which has made a huge difference in the cooling of my house. I'm very satisfied and grateful for his expertise!
Chris Very prompt and professional, Chris also explained everything in detail. I highly recommend Hendricks HVAC and Plumbing.
Very professional! Placed cover on shoes before coming into my home. Got into crawl space and showed pictures of new plumbing. With 1 pipe under shower that needs adjustment. Couldn't proceed to wash room as they noticed a leaning beam.
Very impressed with so many things about this company! First of all, they fitted me in on short notice. Second, they kept in close touch with me by text, phone call, AND email to let me know when someone was coming. Third, the technician was extremely professional, courteous, and competent, and finished the job in record time. I also got a follow-up call later on from the owner. This is the way companies used to do business long ago when I was growing up, and it's such a pleasure to deal with a company like this now, one that really cares about its customers!
Highly professional & came within hours. Our service tech, Pete Hernandez, truly went the extra mile. We really lucked out when we called them. Five star service!
Very professional, on time and great communication! Have used them a few times for various issues and the latest being replacing my ancient water heaters! Will keep calling on them when I have issues and for maintenance!
Hedrick Mechanical (Service Now!) was timely, courteous, and very professional. They literally had to undo EVERYTHING the previous installer did, which by the way had electrical hazards. Then they had the task of installing everything the right way!!! They worked methodically and systematically to complete all this work in record time. I AM VERY PLEASED, and would recommend them highly.
Quick installation, had the product needed, did a prompt follow up to ensure equipment was working properly.
Hedrick called me, dispatched a technician, reviewed my issues, resolved the problem, recommended future services and offered recommendations for self-service
