Chase Mayo was an excellent technician & able to fix a significant leak in my plumbing system. He used his experience & professionalism correct a difficult situation between inside plumbing & outside sprinkler system. Chase explained in ‘Layman’ terms how he would resolve my problem & began on a 2 hr. Repair effort! Beside the technical challenge, Chase did he work in a 99 degree Alabama afternoon. Chase is an excellent & customer service minded Professional Plumber! Thanks Chase Mayo & Benjamin Franklin Plumbing in Birmingham, Alabama! J.M. Hogewood
Michael was very professional and easy to work with. He had the job done very quickly and left no mess. Will definitely use him for future plumbing needs.
This company IS NOT CHEAP (but then what plumber is, nowadays?), but they actually answered my phone calls and showed up. On time, professional, contacted me via text to let me know they were coming, didn't leave a mess and wore booties in the the house. As far as I can tell, they did a very good job.
Chase understood our problem and was knowledgeable about the solution. He patiently explained the process to solving the problem.
Chase I've used Ben Franklin three times now, and both times have been exceptional. They went beyond "on time" to being two hours early, with permission, of course. Worked quickly and efficiently, and the estimate held true to the cost. Chase, my tech, was polite and easy to communicate with- and even though he didn’t have what he needed to do the job, he didn’t offer to reschedule. He went to the shop, got it, and returned within 30 minutes to finish it up. New issue repaired today by Eric. Another great experience! So glad we found you guys!
Scheduling/working with Benjamin Franklin Plumbing of Birmingham was so easy! I submitted a request for an estimate via their website on Friday afternoon and they called me back immediately. Chase came out the next morning, completed the assessment , gave me the estimate and options. Having agreed to the estimate, we got the installation scheduled for the next business day! Chase arrived on time, was very friendly, completed the install quickly, and kept me informed throughout the process. I appreciate that they send you information about the person coming to your house so you know who to expect and they reach out to let you know they’re on the way.
Chase Mayo did an outstanding job replacing my PRV valve. He was punctual, professional, and friendly. He explained everything in detail, and told me what to watch for in the future. I highly recommend him and Ben Franklin Plumbing.
If you can get Michael and Joseph, they are the best! Super fast, accurate, and very professional. Such a pleasant experience. Thanks guys for making the tub work again.
He did a great job. We have a very minor but expensive project. Eric was making calls to help save us money where he could.
Eric My service lady was excellent ,professional,knowledgeable,friendly and efficient,5 stars all around !!!
Chase was very professional and did an excellent job detailing all the work that was required to update my plumbing.
Chase Chase came out for us today and just like ALL of the Ben Franklin, One Hour Air, and Mr. Sparky tech before him, did an absolutely AWESOME job! It really takes some of the sting out of the repairs when each of your technicians is so straightforward and professional. Keep doing what you guys are doing.
Chase 
Hot water heater bursted internally this morning and after only one call I had a technician here to assess the situation and stabilize and then within 2 hours had a new hot water heater installed and crisis averted. I will definitely recommend to friends and family
Requested an estimate and Franklin set an appointment, they were onetime, sent a photo of the technician and the estimate was provided. Wasn't painful at all.
Ed was nice, neat, efficient, and explained my options very well. I was very satisfied with the repair.
Ian was very friendly and was very attentive to detail. When finished, Ian explained his findings , so we could understand the issue. I would recommend using Benjamin Franklin Plumbing for any need you have David and Kristine
We had three leaky faucets and a toilet that kept running. A plumber came out and said it was going to cost $1100 to fix everything and I had to sign before they started the work. I asked why it was going to cost so much- he said the part cost them $150 a piece and he was replacing all of them in the 3 faucets. Instead of having us buy a new faucet at Home Depot for $100, we got 3 washers for over $800. I asked him to take a look at the water heater and he said it looked good so if its not broken no need to fix anything. He did not perform any maintenance like my husband had asked. He said he could not fix the toilet, that to replace the part that was broken would cost over $580 or we could buy a new toilet and have them fix it for $470. When my husband asked to talk to a manager about us being charged $800 to replace .50 cent washers, they said that it was a faucet rebuild and any work to a faucet cost $271 per faucet. We were ripped off, I was lied to, and I would recommend everyone to stay away from this company. Because of this horrible experience we canceled our hvac replacement by their company one hour heating and cooling.
Although Shane was unable to fix the issue with the shower door, he noticed a problem with the flapper in the toilet tank and fixed it. If further plumbing issues occur, I will call & ask for Shane. Shane is a true gentleman & an excellent representative for you company
Michael was very professional during the service call and did his job to clear drains. The cost was a bit high but he did what he could to satisfy the ower for this service.
My service person was very nice and answered all questions and he let me know everything he was doing and gave excellent advice about my appliances he was on time for my appointment with him
Ian was very knowledgeable and thorough. He has awesome customer service skills. I was very pleased with his work and will definitely be a repeat customer for all of our plumbing needs. I also commend the company for employing soldiers!!!
