I don't even know where to begin - I had an awesome experience with Big Blue and specifically with their field technician Javier V, who is an absolute rockstar. Javier was remarkably courteous, respectful, and professional throughout the visit - he answered my questions patiently and thoughtfully, and it was obvious that Javier was deeply knowledgable and experienced. He used creative problem solving on the spot to not only address the proximate issue (corroded pipe due to electrolysis) but to give us some flexibility as we build out an irrigation system for our garden. I was very impressed with Javier and very strongly recommend him to anyone looking for talented, knowledgable experts to help with their plumbing issues. Additionally, Big Blue's customer service was excellent, and their digital system for documenting their inspection results and prior work made for a seamless experience. Couldn't be happier - thank you Big Blue!
Nate was fantastic! He was very thorough about what had to be done and he successfully adapted to correct unexpected problems..Once he had finished every thing was in its right place and very clean considering the amount of dirt that had to be removed.. We were very impressed that one person could do the entire project
We would like a tankless gas water heater installed on our manufactured home and had no idea what that involved. Giovanni was knowledgeable, respectful and a good listener, qualities that have become increasingly rare. He made a lot of good suggestions and did not hesitate in checking if we had questions he couldnt answer. We will definitely be working with Big Blue.
Gil did a great job, which included making things fit in a space not made for them. He was tidy, friendly, and the job went quickly. I made sure to recommend Big Blue to everyone who noticed the truck.
Nate explained everything he did and listened to my concerns. Gave me options for next steps. Great!
Both technicians were very professional and did a great job. The job was very quick for its size, and they really made things nearly seamless, despite having no drains during the day. They finished everything and didnt have to redo it, and there were no sudden issues, or unforeseen problems with the process. Definitely will be recommending Big Blue and your wonderful crew to any all who will listen. Thank you for the excellent service.
Javier was great. Professional, knowledgeable, and honest with me about the work that needed to be done. Great guy and excellent service from Big Blue.
Giovanni was fantastic! He took a look at some minor plumbing issues that my home inspector found with my new place, and told me the fixes were so simple to do that he didn't want to charge. Truly honest, I really appreciated it!
Both Javier and Javier did an excellent job, were very professional, and left me feeling satisfied about the work that was done.
Positive: Professionalism , Quality , Responsiveness Nate was on time, super efficient and professional, and made quick work of our job.
Rodrigo did most of the work installing our new water heater and came back today for the city inspection. He did a great job and is very friendly and helpful.
What a great company!!!. Our hot water system stopped working, and when I called on Monday, they rearranged their morning to come right out and make repairs. I recommend absolutely. A Gilmore.
Nick and Josh did an outstanding job. They showed up at the confirmed time. They explained what the problem was and went over options that were available. They worked quickly and efficiently. They finished the job before the expected time. I highly recommend Nicka and Josh as well as Big Blue Plumbing.
Prompt, efficient, skilled personnel, and reasonable rates. This company also provides an expert supervisor in Nick Mini.
Our technician was knowledgeable, thourough and friendly. The problem was taken care of, and although the repair was expensive, I felt it was worth getting it done right. I would certainly use this company again.
Nick and Nathan arrived in a timely manner. Nick explained professional and in detail what need to be done. They performed the work and kept me apprised the whole time.
These guys never disappoint! They completed a re-pipe of the house & did such a wonderful job that when a toilet clogged I called & waited for them. Can't go wrong with Big Blue!
Big Blue is awesome! Super prompt and totally professional. Well be using them for all of our future plumbing needs.
Both the service manager, Nick, and the technician, Carlos, were knowledgeable, informative, and very courteous! Big Blue provides reminders and notices of appointments, and sends photos of their personnel so you will know who's at the door - a very good idea. I would definitely call them again if need be.