Nate was fantastic! He came out and gave us four different estimates based on a couple of options for water heater replacement. He was extremely thorough and answered all of our questions with information that was easy to understand.
Great guy! He cares about your plumbing needs! Represents himself, the trade (plumbing industry), and the company he works for like a Pro! Javier is very knowledgeable and it shows. He was a pleasure to work with!
Javier knowledge and friendly. Did not try to sell us service we didnt need. Gave us helpful advice
I had three previous estimates before calling Big Blue. Nate was by far the best "explainer" of what our problem was, and I trusted his proposed solution. He returned the day after providing the estimate and did the work, and solved the problem. I will definitely be a Big Blue customer from now on if I have other plumbing issues.
Thank you Temaja. Big Blue Plumbing is lucky to have you as an employee. You're very friendly, professional, and organized. When I had to cancel for an emergency your concern was appreciated. I was able to reschedule. On the day of the appointment the technician was not able to make it on time so you encouraged your manager (Justin) to come out. Thank you Temaja!
I am very satisfied with the work performed by Nate and recommend to other people to go with Big Blue
Patrick was assisted by company owner and the team resolved our water heater problem, then checked out our gas leak under the stovetop, a problem no other plumber would tackle for 13 years!
Nate was excellent! Very nice gentleman, figured out what was wrong right away and fix the problem.
Very positive, thorough and good listener. Also good at thinking through best options vs. jumping to conclusions. And he was so honest and I immediately felt a high level of trust.
Enrique was prompt, professional, and friendly. I understood everything he explained to me, and I felt confident about his diagnosis and his recommendations.
Nate was diligent, professional and most of all honest! He saved us thousands by just really taking the time to evaluate our water issue. EBMUD told us we had a main line leak, turns out ..... its ground water. It took someone like Nate to be sure valves were turned off properly to test . Prior to him confirming the leak issue he offered several options if we had to do a main line repair. Fortunately his diligence made our day! Thanks Nate! Honesty!!! Great to find in a business.
Positive: Professionalism , Quality , Responsiveness Nate was on time, super efficient and professional, and made quick work of our job.
Rodrigo did most of the work installing our new water heater and came back today for the city inspection. He did a great job and is very friendly and helpful.
What a great company!!!. Our hot water system stopped working, and when I called on Monday, they rearranged their morning to come right out and make repairs. I recommend absolutely. A Gilmore.
Nick and Josh did an outstanding job. They showed up at the confirmed time. They explained what the problem was and went over options that were available. They worked quickly and efficiently. They finished the job before the expected time. I highly recommend Nicka and Josh as well as Big Blue Plumbing.
Prompt, efficient, skilled personnel, and reasonable rates. This company also provides an expert supervisor in Nick Mini.
Our technician was knowledgeable, thourough and friendly. The problem was taken care of, and although the repair was expensive, I felt it was worth getting it done right. I would certainly use this company again.
Nick and Nathan arrived in a timely manner. Nick explained professional and in detail what need to be done. They performed the work and kept me apprised the whole time.
These guys never disappoint! They completed a re-pipe of the house & did such a wonderful job that when a toilet clogged I called & waited for them. Can't go wrong with Big Blue!
Big Blue is awesome! Super prompt and totally professional. Well be using them for all of our future plumbing needs.
Both the service manager, Nick, and the technician, Carlos, were knowledgeable, informative, and very courteous! Big Blue provides reminders and notices of appointments, and sends photos of their personnel so you will know who's at the door - a very good idea. I would definitely call them again if need be.