Daniel was VERY professional and cordial. He listened to my issues that I brought up in addition to what he and his partner were coming there for. He answered them ALL fully and completely. Gave same information to my wife and she was very impressed. We HAD seen the truck on our street 3 different times and now we know why.
With the situation of a family member having a stroke and about to be discharged and needing a walk in shower, Classic was very accommodating, did excellent work, while working on a short time frame and a reasonable good price. Thanks for helping us out
Very friendly. Explained everything to me that I would need to know. Great service. Will use again in the future.
Please read the review I just posted on the link youd sent. Youre gonna like my review (but not as much as I like Daniel and Sam and Lisa!!). :-)
My sister had put a bunch of potato peels down the kitchen disposal when she was visiting, and clogged the pipes big time. I mean BIG TIME!! I initially had a different plumbing company out (Wisler). The Wisler guy recommended using his jet water system, but he was unable to get his jet piping to make it around the corner of the 45-degree bend in the pipe. The next option, he said, was to start knocking down walls and whatnot to redo the pipes in the wall (big bucks). Yikes. I called Classic Plumbing (just randomly found them online) to get a second opinion. They are a Salem-based family-owned company that has been in business 40+ years, according to their web site. The technician they sent out, Daniel, said there were other options to try BEFORE using the jet and definitely before knocking out walls. He and his helper Sam went right to work with a snake powered by some sort of engine (which the previous guy hadnt even tried), and boom! my kitchen sink is as good as new! As a single mother, I feel like some companies will take advantage, assuming that a woman is an easy mark. That was not the case with Classic, as they did their best to start with the most affordable option to try to fix things first (and the most affordable option turned out to be the best option). Daniel and his assistant, Sam, were super helpful and knowledgeable, polite, and friendly. Lisa (who works the phone setting up appointments) is the same. I later learned that Lisa has worked for Classic for 20+ years, and to me it says a lot about a company when employees are that loyal. One last thing: Both Classic and Wisler offer Diamond Club memberships that offer various advantages such as annual inspections, priority scheduling for service calls, discounts on work, etc. I had signed up for Wislers Diamond membership because I thought I was going to have a hugely expensive job (knocking out walls, etc.), and was going to need a discount. The Wisler membership cost $24/month ($288/year), and you are locked in to a one-year contract. The Classic membership costs a little less than $8 month ($95/year), and you can cancel your membership at any time. Also, membership with Wisler provides only a 10% discount on work versus a 15% discount at Classic. Obviously I signed up for the membership with Classic now, and I am going to ask Wisler if they can make an exception and let me out of the membership contract since I signed up under false pretenses (thinking my only option was an expensive wall-busting repair). I did not write this review to purposely slam Wisler, but, rather, to write an honest account of my experience unclogging my sink, and in the interest of putting my experience with Classic in perspective, I had to tell the parts of the story that included the portion of my clogged-sink story before I called Classic.
The 2 techs that came out were professional, informative and courteous. They answered my questions and set my mind at ease. I was very pleased with the service I received.
So far the work is most excellent, looking forward to the tile and then the completion of the bath tub to walk in shower. The guys doing the work were very good to work with
They came in did a great job with looking over issue and was able to give me contacts of someone who could fix the issue.
Jason and John were professional while being personable and downright funny. Thats one of many reasons why Im a long-time customer.
Classic Plumbing did a great job repairing a leaking water line. It was under a concrete floor, so it wasnt easy to fix, but they were able to repair it. I also like the great communication by phone, text and email. They showed up at the time they said they would. Jason was very professional and good at his craft. I would recommend them for all your plumbing needs.
Wonderful customer service! I had a discussion about what needed to be done and I am definitely calling them if and when I have future repairs or replacement. Thank you guys!
Odor problem wasnt initially solved but when I called back I got an immediate response and he was able to find the solution at no additional charge. Im very relieved. Thanks.
Anthony has helped us several times. He is always friendly, polite and professional. As always, he was able to fix our sink problem. He and Allie are a great team.
Anthony and Allie are very professional and friendly. I'm super impressed with their service and efficiency
You folks do a great job from service to being great to talk to. Anthony as done a great job at getting my plumbing needs fixed and at letting me know what I need done and what can wait.
Y'all do a great job and I rely on your knowledge to get the right solution to the problems with my plumbing. :)
Please extend my thanks to Jason! Wow, that was really over the top in terms of customer service. THEY did a great job and didn't "let my cat get out"...... I couldn't be happier. No lie, the price they presented, knocked the sh*t out of me but this is why I called you when I needed plumbing work and Jason put the icing on the cake, wow!
They are GREAT!! We have used them before, and they always do a great job. Always call when they are on the way, always on time. Efficient, quality work, explain the problem & options for repair. Honest, have never tried to rip us off. Polite. Reasonable prices. Cant say enough good stuff about them.
On time, friendly, explained service very well. I would highly recommend Classic Plumbing Solutions!
Response time by Classic Plumbing was good. The plumber readily assessed the issue and offered to answer any other questions I had. All in all very good service and I would use again.
Once again, Classic Plumbing to the rescue. We noticed water after running the dishwasher, and after checking it and then the sink, water seemed to be leaking out of the garbage disposal. Called Classic and they were able to work me in this afternoon. I now have a beautiful new garbage disposal, no leaking, and avoided having to use a bucket under the sink all weekendwhich is what I expected. Excellent service, and I like that they always use highly rated replacements.
Lisa is so pleasant to talk to when I call for appointment. Anthony, service technician, is knowledgeable, professional and always answers my questions when issues come up. I'm very, very pleased with Classic and have used them for number of years.
I have had 3 separate plumbing experiences with Classic Plumbing and they are fantastic from start to finish!
I used Classic Plumbing exclusively as a sub-contractor while I was in business in Salem, VA. I am not retired, but I called and they came! Very satisfied.
Jason and team are amazing as always. Very professional, answered all of my questions. Highly recommend! Five stars!