Very good with people. Answered other plumbing questions for me. Will request him in the future. Thanks
Awesome communication from every aspect of the process. Kind people who do right by their customers whether new or old.
Classic plumbing has helped me out in my home and at my place of work. They actually have a wonderful lady that answers the phone and goes out of her way for the best communication. Jason helped out w my work situation. Daniel and his helper were amazing at my house. I was able to leave and go back to work. Very trusting individuals. Good work ethics. Very polite. I would recommend classic plumbing over and over to everyone in the valley! Thank yall for being prompt and now I can continue w my chores!
Jason got us back up and running with a new Main Water Line. His crew busted butt for 4 days to get me water, thank you.
Classic Plumbing's Anthony did a fine job installing a new faucet. He was on time, polite, worked efficiently, and got the job done.
Thank you so very much for the water test! It turned out very well and we feel much more confident in the water we have here at the house.
My sister had put a bunch of potato peels down the kitchen disposal when she was visiting, and clogged the pipes big time. I mean BIG TIME!! I initially had a different plumbing company out (Wisler). The Wisler guy recommended using his jet water system, but he was unable to get his jet piping to make it around the corner of the 45-degree bend in the pipe. The next option, he said, was to start knocking down walls and whatnot to redo the pipes in the wall (big bucks). Yikes. I called Classic Plumbing (just randomly found them online) to get a second opinion. They are a Salem-based family-owned company that has been in business 40+ years, according to their web site. The technician they sent out, Daniel, said there were other options to try BEFORE using the jet and definitely before knocking out walls. He and his helper Sam went right to work with a snake powered by some sort of engine (which the previous guy hadnt even tried), and boom! my kitchen sink is as good as new! As a single mother, I feel like some companies will take advantage, assuming that a woman is an easy mark. That was not the case with Classic, as they did their best to start with the most affordable option to try to fix things first (and the most affordable option turned out to be the best option). Daniel and his assistant, Sam, were super helpful and knowledgeable, polite, and friendly. Lisa (who works the phone setting up appointments) is the same. I later learned that Lisa has worked for Classic for 20+ years, and to me it says a lot about a company when employees are that loyal. One last thing: Both Classic and Wisler offer Diamond Club memberships that offer various advantages such as annual inspections, priority scheduling for service calls, discounts on work, etc. I had signed up for Wislers Diamond membership because I thought I was going to have a hugely expensive job (knocking out walls, etc.), and was going to need a discount. The Wisler membership cost $24/month ($288/year), and you are locked in to a one-year contract. The Classic membership costs a little less than $8 month ($95/year), and you can cancel your membership at any time. Also, membership with Wisler provides only a 10% discount on work versus a 15% discount at Classic. Obviously I signed up for the membership with Classic now, and I am going to ask Wisler if they can make an exception and let me out of the membership contract since I signed up under false pretenses (thinking my only option was an expensive wall-busting repair). I did not write this review to purposely slam Wisler, but, rather, to write an honest account of my experience unclogging my sink, and in the interest of putting my experience with Classic in perspective, I had to tell the parts of the story that included the portion of my clogged-sink story before I called Classic.
On time, very polite, very thorough. I'm sorry I can't remember the names of the two techs that came. I am very confident in their ability to do a great job.
Jason and his helper did a great job! Explained to me exactly what he found wrong and offered solutions and then fixed the problem promptly! I would highly recommend them!
Explained everything perfectly! He even gave us very important information that other companies didn’t even mention!!! Very professional!
Came when they said they would! Got really good information, and pricing sounds good. Called back to add more work.
I needed to have0 two saddle valves replaced that feed my refrigerator and humidifier as they would not completely shut off without leaking. Daniel arrived within two hours of my call even though it was not an emergency. In about two hours he had replaced the two valves with new quarter turn valves. He did a great job and made sure everything was cleaned up and replaced/removed parts were disposed of. We've been Classic Plumbing customers for many years and this is exactly why we continue to be.
Came when they said they would. Looked at a leak and we are still trying to figure it out by trial and error. Hoping to narrow down by exploring areas of the house.
They are GREAT!! We have used them before, and they always do a great job. Always call when they are on the way, always on time. Efficient, quality work, explain the problem & options for repair. Honest, have never tried to rip us off. Polite. Reasonable prices. Cant say enough good stuff about them.
On time, friendly, explained service very well. I would highly recommend Classic Plumbing Solutions!
Response time by Classic Plumbing was good. The plumber readily assessed the issue and offered to answer any other questions I had. All in all very good service and I would use again.
Once again, Classic Plumbing to the rescue. We noticed water after running the dishwasher, and after checking it and then the sink, water seemed to be leaking out of the garbage disposal. Called Classic and they were able to work me in this afternoon. I now have a beautiful new garbage disposal, no leaking, and avoided having to use a bucket under the sink all weekendwhich is what I expected. Excellent service, and I like that they always use highly rated replacements.
Lisa is so pleasant to talk to when I call for appointment. Anthony, service technician, is knowledgeable, professional and always answers my questions when issues come up. I'm very, very pleased with Classic and have used them for number of years.
I have had 3 separate plumbing experiences with Classic Plumbing and they are fantastic from start to finish!
I used Classic Plumbing exclusively as a sub-contractor while I was in business in Salem, VA. I am not retired, but I called and they came! Very satisfied.
Jason and team are amazing as always. Very professional, answered all of my questions. Highly recommend! Five stars!