Nick was fantastic! He was super nice and explained everything in a way that was easy to understand for someone not well versed in plumbing.
Great service, great plumber very knowledgeable I’ll be using them for any plumbing needs moving forward!
Kenneth This company was great to work with the plumber was excellent. Real professional operation. I’ll be using them for my continued plumbing needs for sure.
Dependable and articulate, he is an exceptional expert in his field, showcasing a profound mastery of his craft that sets him apart from others. Thank you and looking forward to working with you in the future.
Chris was very professional he Definitely knows what he's doing I would recommend Chris to family and friends
Friendly and really focused very well to complete the job right , it was well recommended to me so I will stay with this company for other future jobs and will recommend to others . Thank you
Felix was very knowledgeable and explained everything to us very well. He was thorough, personable, and professional. We appreciate all his hard work!!
Felix Jordan was great professional organized and really fantastic at working w all walks of life. Great job!
Jordan Jordan was efficient, professional, worked so well with all parties involved during the septic inspection. Advice for future repair was practical and we will continue using his service through this company. Would recommend Jordan.
As always, I truly enjoy working with your company. Your customer service & technicians are matched by no other company that I have to do business with. Thank You for all you do !!!
I called them on a Saturday night and they responded right away with a text message. They scheduled a tech to come out Sunday morning to check the problem with my well. The gentleman that showed up was very polite and friendly and very knowledgeable. Fixed the problem and he was off. Great company and was nice doing business with them. Hope to have them come back and replace my well pump....
Jordan & Joe were prompt, extremely helpful and friendly. Definitely recommend them to others!
Joseph 
Gary B came here -awesome job and very professional as well as knowledgeable. Keep up the great work
Felix and his partner very friendly very professional did a great job. Would recommend them to anyone.
Felix Amazing interaction with Eric. Extremely knowledgeable, handled everything seamlessly. I'm very impressed.
Eric Eric was phenomenal, he made sure everything was correct and was very polite. He was also very patient. Very nice guy
Eric 
Careem Bentley serviced our home today and did an excellent job! He made the hot water was restored before leaving, and was thorough with his inspection. Thank you Careem!
Very pleased with the experienced staff and the job done. very professional from start to finish despite hurdles presented at the site. Very pleased and will use them again
Fabulous service. So quick to respond, polite and professional. Vinny was very knowledgeable and got the work done. There was no hard sales and he did not try to gouge us. We love Benjamin Franklin plumbing
Water under the kitchen sink oh my! Now nice and dry. I can wash my dishes again. Ken was amazing!!!
Quick response to a bad situation, we were leaving for two week vacation and the night before leaving We had a leak inside the ceiling and walls. Jermaine worked with us to get this repaired quickly Did a great job without causing to much exterior damage Happy with the work
Ryan Ken was great He made sure everything was right before he left. A nice gentleman! I would use Bed Franklin again!
Kenneth We discovered several days ago that we have a small leak in the drain pipe from a toilet, and although we had used Benjamin Franklin in the past with positive results, we foolishly decided to experiment with another plumber (one with lots of commercials). It took that OTHER company a couple of days to get back to us, and gave us an appointment 2 days later. Then that other company's plumber was several hours late. While waiting for him to show up I started reading their reviews and complaints, so was concerned before they even showed up. That other company gave us an estimate that sounded really high for the work, and since was a not an emergency, I told that other company I wanted to get a second opinion. We immediately called Benjamin Franklin. By then it was late in the afternoon, and they promised to send a technician first thing the next morning. Prior to his arrival we received a text from Benjamin Franklin advising that Devan M was on the way, and included his photograph. I think that is a brilliant idea! That way customers know exactly who should be showing up. His estimate was several hundred dollars less than the prior estimate, and we felt it was more in line with what we expected. Furthermore, he did warn us of "worst case scenarios" that could have increased the bill, so we would not be blindsided if a worst case scenario happened (it didn't but this is an old house so we got lucky). A situation did arise requiring a second technician to assist, and the company sent us that fellow's photo as well - Christopher B. The bill was exactly what the estimate stated as our best case scenario. Both Devan and Chris were professional and pleasant. Devan showed up EXACTLY as promised - the slogan "the Punctual Plumber" is absolutely accurate, not puffery. They completely cleaned up after themselves - can't even tell they were here. We would recommend them to anyone.
Michael The Technician- Pawel, was such a great gentleman. Very kind and he explained every thing he fixed for me or replaced. These problems I had with the water tank, the water pump and the sink drain has been a problem for the last 3 years. ( My husband, which just passed away this pass March) every time I would complain about the problems we've been having he would say he'd get to it but because of his heart problem he never had the energy to do it. It was a man thing about hiring someone else to do his work. Now that everything is fixed I feel a lot better at night knowing that the water pump isn't running for 8 hours and not shuting off. Thank Pawel for me for doing an outstanding job.
This company was very professional from my initial emergency call through the repair process. I would highly recommend Ben Franklin for all plumbing services.
Very satisfied with work done. We have used Ben Franklin a number of times. The plumbers have always been on time, professional and courteous. Definitely would recommend them to others.
The Benjamin Franklin service technicians were most prompt, professional and courteous. A detailed explanation of the new water heater's features was helpful.
Wish I had always use them. Will from now on. Great Service. Everything was done in one day. Love the club idea. Saved me some good cash. Brian was great & was friendly. He did a very good job. Would recommend Benjamin Franklin to all my friends & family.
Michael Excellent work, respectful manners, answered our questions clearly Charlie has been excellent in his work and very respectful in manner. Also he gave clear answers to all our questions. We'd love to have him back for any other plumbing job we need done. Thanks, Charlie!
Prompt, Courteous and Professional They immediately spoke with me and scheduled an appointment to evaluate my problem with the toilet not functioning properly. They used a camera in my drain lines, at my request and actually found the problem in my roof vent. After not getting any response from others that I called, and still no call after a week and a half from the others, I will be giving Benjamin Franklin my business. Customer Service is awesome!!! THANK YOU!!
Michael The initial call, the service provided, the follow up call - all incredibly professional. I would highly recommend Benjamin Franklin to anyone in need of plumbing services. And your Senior Service Plumber, Dave Varney, was top notch. He went above and beyond since the moment he stepped through the door. You've got a real gem there!
