Called in the morning, received a same day appointment, technician was here early but said he'd wait for us to be ready to chat. He was professional and polite, explained everything well, and was very knowledgeable. The price was fair (lower than we expected), and he finished rather quickly. I had our documents and videos in my email box before he even pulled out of the lot. Will definitely use Benjamin Franklin Plumbing again when we need them.
Vinny arrived promptly and was able to not only fix the problem that was scheduled, but handle the emergency I had this morning. He walked me through all the steps and helped with other areas that will need to be addressed in the future. I was very pleased with his work along with Andre who assisted him.
Very happy with the service I received today from Ben Franklin Plumbers. Very professional technician. Appreciated receiving a photo of who would be arriving, his full name, and license number. I contacted them yesterday evening and they were here today to fix a leaking faucet. Was provided clear and fair pricing -- no surprises. I will definitely call them again if I need to and will confidently refer family, friends, or neighbors.
They are an awesome company, they ran into some issues and were more than accomodating to fix without additional charges and did a great job. I haven't had hot water in a month, not because of them either. I had other people out to check it for me and none were as thorough as Ben Franklin
Customer service and quality of work is clearly a requirement to be employed by Ben Franklin. We had multiple projects over the last couple weeks (since buying our new house) and from the beginning till the end every single technician, salesperson, project manager, dispatcher has been excellent. I highly recommend these folks. Corey has been a godsend, helping with our bathroom remodel. Nick was so helpful at explaining everything to us. Literally all 10 employees I’ve interacted with have been so kind, skilled and helpful.
Great job, Nick, Malachy, Ryan, Steven, Jordan and anyone else who helped on the installation. You did the furnace replacement seamless. You were all polite, pleasant and patiently explained everything to me. GREAT JOB to the whole team. Thank you, MaryAnn
Elliot was very professional. He was very through and explained everything to us step by step
Elliot Very helpful and clear in explaining everything to me. He was extremely pleasant and didn’t pressure or rush me.
Jordan Ben was professional and easy to work with. He finished the job in one day and all works great. Very happy with his service!
Ben 
Felix was very helpful and patient. When he could not reinstall the sink himself he helped me find someone who might and sent pictures to that person so they could decide if they would help me. He went above and beyond in every way and was extremely professional. You're lucky to have him.
Felix Brian was very professional, courteous, cleaned up after the work. He also spotted an issue with my kitchen sink drain basket that could have been a big issue soon and was able to change it out on the same call.
Extremely helpful. Answered all question fully. Clearly explained options and provided full explanations of what the job entailed. Carried out the work efficiently and professionally. We are extremely satisfied.
Nick Professional. Friendly, Efficient. Answered all questions clearly and fully. We are extremely satisfies.
Jr. Excellent. Friendly, straight shooter, trustworthy. We are very happy with him. Please seems him more often to our calls.
Joseph Careem Bentley serviced our home today and did an excellent job! He made the hot water was restored before leaving, and was thorough with his inspection. Thank you Careem!
Very pleased with the experienced staff and the job done. very professional from start to finish despite hurdles presented at the site. Very pleased and will use them again
Fabulous service. So quick to respond, polite and professional. Vinny was very knowledgeable and got the work done. There was no hard sales and he did not try to gouge us. We love Benjamin Franklin plumbing
Water under the kitchen sink oh my! Now nice and dry. I can wash my dishes again. Ken was amazing!!!
Quick response to a bad situation, we were leaving for two week vacation and the night before leaving We had a leak inside the ceiling and walls. Jermaine worked with us to get this repaired quickly Did a great job without causing to much exterior damage Happy with the work
Ryan Ken was great He made sure everything was right before he left. A nice gentleman! I would use Bed Franklin again!
Kenneth We discovered several days ago that we have a small leak in the drain pipe from a toilet, and although we had used Benjamin Franklin in the past with positive results, we foolishly decided to experiment with another plumber (one with lots of commercials). It took that OTHER company a couple of days to get back to us, and gave us an appointment 2 days later. Then that other company's plumber was several hours late. While waiting for him to show up I started reading their reviews and complaints, so was concerned before they even showed up. That other company gave us an estimate that sounded really high for the work, and since was a not an emergency, I told that other company I wanted to get a second opinion. We immediately called Benjamin Franklin. By then it was late in the afternoon, and they promised to send a technician first thing the next morning. Prior to his arrival we received a text from Benjamin Franklin advising that Devan M was on the way, and included his photograph. I think that is a brilliant idea! That way customers know exactly who should be showing up. His estimate was several hundred dollars less than the prior estimate, and we felt it was more in line with what we expected. Furthermore, he did warn us of "worst case scenarios" that could have increased the bill, so we would not be blindsided if a worst case scenario happened (it didn't but this is an old house so we got lucky). A situation did arise requiring a second technician to assist, and the company sent us that fellow's photo as well - Christopher B. The bill was exactly what the estimate stated as our best case scenario. Both Devan and Chris were professional and pleasant. Devan showed up EXACTLY as promised - the slogan "the Punctual Plumber" is absolutely accurate, not puffery. They completely cleaned up after themselves - can't even tell they were here. We would recommend them to anyone.
Michael The Technician- Pawel, was such a great gentleman. Very kind and he explained every thing he fixed for me or replaced. These problems I had with the water tank, the water pump and the sink drain has been a problem for the last 3 years. ( My husband, which just passed away this pass March) every time I would complain about the problems we've been having he would say he'd get to it but because of his heart problem he never had the energy to do it. It was a man thing about hiring someone else to do his work. Now that everything is fixed I feel a lot better at night knowing that the water pump isn't running for 8 hours and not shuting off. Thank Pawel for me for doing an outstanding job.
This company was very professional from my initial emergency call through the repair process. I would highly recommend Ben Franklin for all plumbing services.
Very satisfied with work done. We have used Ben Franklin a number of times. The plumbers have always been on time, professional and courteous. Definitely would recommend them to others.
The Benjamin Franklin service technicians were most prompt, professional and courteous. A detailed explanation of the new water heater's features was helpful.
Wish I had always use them. Will from now on. Great Service. Everything was done in one day. Love the club idea. Saved me some good cash. Brian was great & was friendly. He did a very good job. Would recommend Benjamin Franklin to all my friends & family.
Michael Excellent work, respectful manners, answered our questions clearly Charlie has been excellent in his work and very respectful in manner. Also he gave clear answers to all our questions. We'd love to have him back for any other plumbing job we need done. Thanks, Charlie!
Prompt, Courteous and Professional They immediately spoke with me and scheduled an appointment to evaluate my problem with the toilet not functioning properly. They used a camera in my drain lines, at my request and actually found the problem in my roof vent. After not getting any response from others that I called, and still no call after a week and a half from the others, I will be giving Benjamin Franklin my business. Customer Service is awesome!!! THANK YOU!!
Michael The initial call, the service provided, the follow up call - all incredibly professional. I would highly recommend Benjamin Franklin to anyone in need of plumbing services. And your Senior Service Plumber, Dave Varney, was top notch. He went above and beyond since the moment he stepped through the door. You've got a real gem there!
